More Calls Answered. Fewer Fraud Losses. Less Agent Burden.
Matellio deploys a complete, modern contact center stack for credit unions and community banks — from the platform foundation through branded calling, deepfake detection, and AI-handled routine inquiries.
6-8 Weeks
to go live in your existing environment
Partners
The Operating Reality
What your call center is dealing with:
You don’t need another briefing on the threat landscape — you need a carrier-grade implementation. Here’s where the operational gaps sit.
Outbound
Your numbers look like spam
Carrier algorithms at AT&T, T-Mobile, and Verizon flag high-volume outbound traffic automatically. Fraud alerts, collections calls, and loan renewals go unanswered because members assume the call is spam.
↗ 54% of members prefer a phone call for fraud alerts — but won’t pick up an unrecognized number.
Voice Fraud
Deepfake audio is a production fraud tool
Synthetic voices are now being used on live calls to impersonate members and staff during verification workflows. Existing knowledge-based authentication has little defense against real-time AI voice attacks.
Over 10% of banks have reported deepfake vishing losses exceeding $1M per incident.
Inbound Security
Probing calls are reaching your agents
Fraud operations use contact centers to gather authentication and account intelligence before account takeover attempts. Agents are forced to make trust decisions without any inbound risk visibility.
↗ Vishing attacks surged 442% from H1 to H2 2024, largely driven by AI-enhanced calls.
Member Experience
Routine volume is consuming agent capacity
Balance inquiries, loan status, and branch-hour requests are consuming bandwidth meant for high-value member interactions. After-hours unanswered calls become lost contacts and missed opportunities.
↗ 67% of members who can’t reach you on first attempt do not call back.
MODERN CONTACT CENTERS
Integrated Solutions
Technologies integrated to reduce inbound friction, strengthen call security, improve answer rates, and modernize member interactions across your contact center operations.
Branded Calling
What it does
Verified name, logo & call reason displayed on the member’s screen before they answer — carrier-authenticated.
Operational gap addressed
Outbound answer rate collapse from spam labeling. Impacts collections recovery, fraud alerts, loan renewals.
Documented outcome
↑ Up to 133% answer rate lift. 51% more completed loan applications. Deployed in your outbound call flows.
Call Security & Reputation Management
What it does
Real-time inbound risk scoring — robocalls, fraud probes, and spoofed numbers blocked before an agent answers. Outbound number reputation monitoring included.
Operational gap addressed
Agents making trust decisions with no inbound risk signal. Fraud reconnaissance consuming agent capacity.
Documented outcome
↑ 476K+ threatening calls blocked per customer annually. No agent workflow change required.
Deepfake & Synthetic Voice Detection
What it does
Operational gap addressed
Documented outcome
↑ Deepfake fraud exceeded $200M in Q1 2025 alone. Via SIPREC stream — no agent-side changes.
Conversational Voice AI
What it does
Operational gap addressed
Documented outcome
↑ 40–82% of routine inbound resolved without an agent. 30–40% reduction in handle time. New application layer on your infrastructure — handoff to your existing queue.
Call Authentication (STIR/SHAKEN)
What it does
Operational gap addressed
Outbound numbers carrier-flagged before reaching members. Required foundation before any branded calling layer.
Documented outcome
↑ 25% of enterprise outbound numbers are at spam-label risk without carrier authentication. Foundation of the outbound stack.
ENGAGEMENT MODEL
A predictable path from readiness review to production.
01
Weeks 1 – 2
Infrastructure Readiness Review
We audit your environment — SIP configuration, session border setup, existing call flows, CRM integration points, and number portfolio. Output: confirmed scope, integration sequence, and timeline. No surprises after sign-off.
02
Weeks 2 – 6
Integration & Configuration
Solution deployed on your existing environment. Each component tested against your live call traffic before the next layer is added. Sequence driven by your highest-priority use case.
03
Weeks 6+
Go Live & Operational Handoff
Production launch with documented configuration and trained staff. From day one, you own and operate the environment. Matellio provides support, not ongoing dependency.
04
Ongoing
Support and Evolution
Standard and advanced support packages — patching, monitoring, configuration optimization, quarterly reviews. As partner platforms evolve on six-month cycles, your integration stays current without rebuilding.Â
DOCUMENTED OUTCOMES
What institutions have reported after deployment — not projections.
About Matellio
Why institutions choose Matellio
Matellio bridges the partner ecosystem and the institutions that need these capabilities in production, closing the gap that has historically left evaluated technology undeployed.
Our model is to integrate modern enterprise calling solutions inside your existing Contact Center environment, not around it. No migration requirement, no infrastructure replacement, no parallel IT project.
Oracle Enterprise Communications Partner
Deep experience deploying and extending Oracle OCCAS — Oracle’s carrier-grade platform for enterprise SIP and real-time communications.
10+ Years Telecom & AI
Voice, messaging, and real-time comms deployments across financial institutions and telcos.
No Disruption to What’s Already Working
We deploy inside your existing stack. No migration, no replacement, no new infrastructure project competing for your IT team’s time.
Multi-Partner Model
Not a reseller. We bring the full stack into production together — one engagement.
Start with a conversation about your environment.
A 30-minute call with our OCCAS integration team. We’ll review your current setup, identify the integration priorities that move the needle fastest, and give you a straight assessment of timeline and scope.