Powering Smarter Call Centers & Telecommunication Systems with Decades Of Experience

Future-proof your contact center operations with a seamless shift to Oracle OCCAS- unlock greater control, uninterrupted service excellence, and flexible deployment across on-premise or cloud environments.
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Spam Protection

Up to 30–40% fewer non-productive calls hitting agents by proactively blocking spam, spoofing, and fraudulent call attempts at the network level.

Faster Routing

Quick routing adjustments - from days to minutes - using dynamic UC logic that eliminates manual intervention for every configuration change.

Better Feedback

Higher-value customer feedback captured, with automated, intelligent post-call survey routing ensuring relevance and multilingual experience.

Audit Ready

Regulatory exposure reduced through uninterrupted call recordings that maintain a full audit trail even during participant drop-offs.

What We Deliver

Integrated Communication Solutions That Work in Real-Time

Matellio is the implementation partner of choice for companies modernizing their call center and communications infrastructure. From Fortune 500 enterprises to technology innovators, we’ve delivered advanced telephony applications that drive operational efficiency, compliance, and customer trust. Whether it’s enhancing branded call delivery or integrating real-time spam detection with Secure Logix, we bring deep experience in integrating programmable SIP environments like Oracle Communications Converged Application Server (OCCAS) with modern API-driven ecosystems. Matellio has designed and deployed intelligent outbound call routing workflows for enterprises using OCCAS, SBCs, and other advanced policy engines. 

  • Call Branding App

    • Call Branding App

    Tailored SIP applications that rewrite caller IDs based on geo-targeting, enhancing answer rates and customer trust.

    • Geo-based caller ID rewrites   
    • SIP 302 redirects   
    • GUI for number management   
    • Branded calling to increase answer rates 

    Technology Consulting Services
  • Call Filtering App

    • Call Filtering App

    Advanced logic to evaluate call legitimacy in real time, preventing spoofed or flagged numbers from reaching customers.

    • Spam detection with real-time APIs 
    • Risk assessment 
    • Custom policy engine for blocking/routing 
    • Simulation & testing modes 

    Call Filtering App
  • Dynamic Call Routing & Policy Enforcement

    • Dynamic Call Routing & Policy Enforcement

    SIP Servlet logic that adapts to API responses, resulting into decision-making in milliseconds.

    • Real-time SIP Servlet execution based on Secure Logix or First Orion API verdicts
    • Millisecond-level routing decisions using SIP 302, 4XX handling, and retry logic
    • Customizable policy engine for allow, block, or reroute actions per call scenario

    Call routing

    Secure, Scalable Orchestration — Built for Modern CSPs

    Orchestrate compliant, authenticated, AI-driven voice journeys at carrier scale—powered by Oracle OCCAS and trusted partners.

    • AI-driven Workflows: Automate verification, routing, and post-call actions.

    • Compliance Confidence: Keep every interaction audit-ready and policy-aligned.

    • Real-time Orchestration: Update call logic instantly with dynamic rules.

    Request OCCAS Implementation Roadmap

    Why Leading Call Centers Trust Matellio

    Delivery Confidence

    We have delivered robust OCCAS-based solutions for large-scale, enterprise call center environments.

    Architectural Excellence

    Deep understanding of OCCAS and Oracle Communications Suite, from installation to low-level SIP logic.

    Integration Reliability

    Proven integration with external policy engines for branded calling, call filtering, and compliance workflows.

    Future-Ready

    Designed with API-first, cloud-compatible, and SIP-compliant standards in mind.

    End-to-End Services

    From workshops and architecture design to deployment, testing, and post-go-live support.

    Compliance & Security Focus

    Built-in safeguards to comply with anti-spoofing laws, spam regulations, and call authentication protocols.

    How We Engage & Deliver

    Requirements Workshop

    Aligning all stakeholders, confirming telephony architecture, and mapping call flow needs.

    Faster Results

    • High-Level Design (HLD) for architectural planning 
    • Low-Level Design (LLD) detailing component logic and integrations 
    • Method of Procedure (MOP) for installation and deployment 

    Custom App Development on OCCAS

    • Call Branding with geo-intelligence and GUI-based management 
    • Call Filtering with First Orion and Secure Logix policy enforcement 

    Testing & Deployment

    • Internal environment simulation 
    • Unit testing with your actual call flows 
    • Live deployment and support with rollback plans 

    Post-Go-Live Support

    Continued monitoring, optimization, and admin handover for 30 days.

    Who we Serve?

    Built for Enterprises That Rely on High-Volume, High-Trust Calling
    Global call center operators
    Global Call Center Operators

    Improve compliant call branding, verification, and routing—at scale and across regions.

    Telecom Service Providers
    Telecom Service Providers

    Enable real-time call control and orchestration without legacy network bottlenecks.

    financial services contact centers
    Financial Services & Insurance Contact Centers

    Reduce fraud risk while maintaining uninterrupted call recording and audit trails.

    Outbound verification workflow for b2c
    B2C Enterprises with Outbound Verification Workflows

    Deliver trusted, verified calls that improve answer rates and customer trust.

    Oracle Implementation Partners
    Oracle Partners Seeking OCCAS Implementation Experts

    Accelerate OCCAS deployments with proven orchestration, integration, and compliance expertise.

    Our Partners

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      Ready to Enhance Your Call Center Infrastructure?

      Whether you're managing millions of outbound calls daily or looking to modernize your communication systems with OCCAS, Matellio is your trusted engineering partner. We will help you build, brand, and secure your calls – with a proven OCCAS implementation team.