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Enterprise Software Product Maintenance and Support Services
Overcome the run-time performance pitfalls with timely response and let nothing hinder your users’ experience while using your enterprise product!

What is Software Product Support and Maintenance?

Launching a software product is not enough; there are multiple aspects of the things that need to be taken care of. Regular app updates are one of them. If your product fails to meet the current market demands and industry standards, your strategy is evident to fall flat. Here is where software product support and maintenance comes in.

With constant support and maintenance services by Matellio, businesses can stay ahead of the competition curve by pushing regular app updates and addressing run-time performance issues as soon as they occur. Our experts help you devise a maintenance strategy that aligns your business goals with the evolving market.

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Audit

Software
Support

App
Maintenance

System
Monitoring

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Re-engineering and Porting

Tailored for the software products that have served well over the years but have gone obsolete, our re-engineering and porting strategy helps you modernize your legacy systems. Our team holds the expertise to identify the pain points in the existing system and transform it for current market standards.

In-depth system analysis to identify the pitfalls and recognize the scope for re-engineering

Strategize for the solution development that aligns with your business goals while applying reverse engineering and forward engineering

Project execution using efficiently laid out reverse engineering and forward engineering techniques

Leverage data-backed insights to migrate, test, train, and maintain your product

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Product Enhancement

Regular updates that enable you to garner inputs and feedback from the users’ experience into the software product contribute to its long-term popularity. While you guide us on what features to add, our strategists enable you to implement them.

Utilize constant system monitoring techniques to identify users’ pain points

Put data to work to make an informed decision about the features to be added

Strategize on feature implementation roadmap while enabling product enhancement

Engineer products that meet the market trends and users' demands

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Application Support

Drive constant business growth with efficient application support and maintenance services. At Matellio, we are experts at managing enterprise application support for the end-user, app configurations, testing, patch maintenance and backups. We continuously monitor your IT products for performance, errors, and bugs to ensure your product's long-term usability.

Leverage automation to augment system’s efficiency through industrialized services

Regular IT system enhancement for more efficient processes and business agility

Business and IT streamlining to enhance the value realization

Constant support for continuous improvements, transformations, and innovation

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On-demand Support and Maintenance

Let our team handle the task for your run-time glitches that may arise on account of usage and cause usability problems, display abnormalities or accessibility issues.

Robust change management to ensure new changes don’t affect the users’ experience

SLA-based services to help you stay assured that your data is safe with us

Root cause analysis to identify the problem from its core and efficient logging

Quick bug resolution to overcome the performance hiccups as soon as they occur

Preserve your online audience with our continual support.

We prove ourselves on every aspect of true partnership with expert enterprise software maintenance and support services.

Choose from Our Range of Engagement Models

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Dedicated Developer Model

Hire our team of seasoned developers on a full-time or part-time basis for your product engineering requirements.

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Turnkey Project Model

Share your requirements with our business analysts and utilise their expertise to build an on-budget solution that fits your goals.

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Time and Material Basis Model

Take full control of your enterprise development and IT consultation teams by hiring us on time and material basis.

1000+ Clients

Trusted on Us

info@matellio.com

Headquarter

675 North First Street, Suite 1240, San Jose, CA 95112