What is Software Product Support and Maintenance?
Launching a software product is not enough; there are multiple aspects of the things that need to be taken care of. Regular app updates are one of them. If your product fails to meet the current market demands and industry standards, your strategy is evident to fall flat. Here is where software product support and maintenance comes in.
With constant support and maintenance services by Matellio, businesses can stay ahead of the competition curve by pushing regular app updates and addressing run-time performance issues as soon as they occur. Our experts help you devise a maintenance strategy that aligns your business goals with the evolving market.
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Pre-support
Audit
Software
Support
App
Maintenance
System
Monitoring
Re-engineering and Porting
Tailored for the software products that have served well over the years but have gone obsolete, our re-engineering and porting strategy helps you modernize your legacy systems. Our team holds the expertise to identify the pain points in the existing system and transform it for current market standards.
In-depth system analysis to identify the pitfalls and recognize the scope for re-engineering
Strategize for the solution development that aligns with your business goals while applying reverse engineering and forward engineering
Project execution using efficiently laid out reverse engineering and forward engineering techniques
Leverage data-backed insights to migrate, test, train, and maintain your product
Product Enhancement
Regular updates that enable you to garner inputs and feedback from the users’ experience into the software product contribute to its long-term popularity. While you guide us on what features to add, our strategists enable you to implement them.
Utilize constant system monitoring techniques to identify users’ pain points
Put data to work to make an informed decision about the features to be added
Strategize on feature implementation roadmap while enabling product enhancement
Engineer products that meet the market trends and users' demands
Application Support
Drive constant business growth with efficient application support and maintenance services. At Matellio, we are experts at managing enterprise application support for the end-user, app configurations, testing, patch maintenance and backups. We continuously monitor your IT products for performance, errors, and bugs to ensure your product's long-term usability.
Leverage automation to augment system’s efficiency through industrialized services
Regular IT system enhancement for more efficient processes and business agility
Business and IT streamlining to enhance the value realization
Constant support for continuous improvements, transformations, and innovation
On-demand Support and Maintenance
Let our team handle the task for your run-time glitches that may arise on account of usage and cause usability problems, display abnormalities or accessibility issues.
Robust change management to ensure new changes don’t affect the users’ experience
SLA-based services to help you stay assured that your data is safe with us
Root cause analysis to identify the problem from its core and efficient logging
Quick bug resolution to overcome the performance hiccups as soon as they occur
Our Showcase
Ostrij
'Ostrij' is an innovative Salesforce integration tool, which was hatched with an idea to solve the problem of connecting multiple applications to Salesforce. It helps the users/companies to keep their data in sync with various tools like Slack, Shiftbord, WorkFront, JIRA, Quickbooks, etc. over Salesforce. The user can simply subscribe to the services available and create various type of flows to sync all the data (Data Sync Flows) or to sync the data based on certain conditions (Conditional Flows), for the available tools in the application.
MarketN
MarketN is an online marketplace that offers a wide array of products across grocery. With MarketN, users over Kuwait can benefit by exploring a wide range of stock by various sellers and order them easily using an extremely simple user interface. It uses highly engaging aesthetics combined with an effortless process, to make grocery ordering much convenient. MarketN also features Knet payment gateway integration that helps the users to relish hassle-free ordering experience. In addition to its multiple benefits to the customers, MarketN also makes it easier for the sellers to list their products while managing orders and delivery, all through a single platform.
Next Sale
Next Sale is a mobile application that functions across the android and iOS based smartphones. The app functions as a distinct part of Business Process Management delivering efficient sales and marketing solutions. Providing complete management authority to the Super Admin, this app allows him to send Web Panel Login IDs to the dealers to bring them on-board there too. Dealers enjoy the liberty to add their respective sales team members thus expanding their squad for monitoring and review. The app comes with some predefined task assigned by the super admin and dealers for sales team to perform. Customer ids are generated for follow up in the future.
Preserve your online audience with our continual support.
We prove ourselves on every aspect of true partnership with expert enterprise software maintenance and support services.
Choose from Our Range of Engagement Models
Dedicated Developer Model
Hire our team of seasoned developers on a full-time or part-time basis for your product engineering requirements.
Turnkey Project Model
Share your requirements with our business analysts and utilise their expertise to build an on-budget solution that fits your goals.
Time and Material Basis Model
Take full control of your enterprise development and IT consultation teams by hiring us on time and material basis.
1000+ Clients
Trusted on Us
“ Our project was both complex and challenging, but Matellio has
exceeded our expectations in terms of quality, speed & communication. ”
Richard Sylwander
CEO, Foxrey
“ I worked with Matellio team, and we had a specialty project on
android to build a self-serve kiosk application. ”
Asad Jobanputra
Director, Esprida Corp
“ I greatly appreciate the work that Matellio's team did for me.I
would never been able to accomplish development without their skills . ”
Jeff Lunceford
CEO, Landscapper LLC
