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About
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Voice Security & AI for Contact Centers

Make your existing contact center AI-ready without replacing a single thing you run today.

Add call branding, fraud detection, voice biometrics, and AI agents to the infrastructure you already have.
Go live in 6–8 weeks, at a fraction of what a platform replacement would cost.
Book a Free Voice Security Assessment
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DEPLOYED FOR

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+1,300%

Deepfake voice attacks on contact centers, 2024

+149%

Synthetic-voice fraud against banks, 2024

87%

Of customers won’t answer an unbranded number

$44.5B

Projected U.S. contact-center fraud exposure, 2025

What We Deliver

Three capabilities. One deployment.

Each capability runs on the same Oracle OCCAS layer. Deploy one to address your most urgent risk, or all three — no separate integrations, no separate contracts.

INBOUND

Inbound call protection

Every inbound call screened at the SIP layer before it reaches an agent. Robocalls, spoofed ANIs, and AI-generated voices stopped before they touch queue capacity.

  • Call filtering & ANI spoof detection
  • Passive voice biometrics — no PIN, no prompt
  • Real-time deepfake & synthetic voice detection
  • Risk-based routing to fraud specialists

OUTBOUND

Outbound call integrity

Your fraud alerts showing as “Spam Likely” means customers never act on them. We restore your outbound identity at the SIP layer — before the call hits the carrier network.

  • Branded caller ID — name, logo, call reason
  • STIR/SHAKEN A-attestation, cryptographic call signing
  • Rich Call Data injection, no carrier change required
  • Number reputation monitoring + automated remediation

AUTOMATION

AI digital voice agent

60–70% of bank contact-center calls are routine. The AI voice agent handles them in natural language and routes complex calls with full CRM context — on the same OCCAS layer.
  • Natural-language IVR replacement, no press-1 menus
  • Intent detection + CRM lookup before routing
  • First-call resolution with skill-based routing
  • Any LLM or voice-AI vendor connectable via OCCAS

Matellio at a Glance

Proven at scale. Deployed in production.

10+
Years of Telecom Experience
Over a decade of deep telecom and voice infrastructure expertise, proven through real-world enterprise deployments at scale.
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6–8 Weeks
For Core Solution Deployment
From kickoff to go-live, core solution deployment completed in a matter of weeks, not months, without compromise.
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1 Provider
For Security, Integrity & Automation
A single partner capable of delivering all three capabilities—together as one solution, or standalone as needed.
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70% Fewer Steps
In Authentication
Cuts 30–45 seconds of manual security checks down to just a few seconds of passive verification instantly.

DEPLOYED FOR

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Architecture

One layer above your stack. Nothing changes below it.

Oracle OCCAS deploys above your existing SIP infrastructure. Your carrier, phone system, and contact center stay exactly as they are.

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Existing partner? We can work through that relationship.

Why Matellio

A partner committed to your success—not just your implementation.

Nothing gets replaced

OCCAS deploys above your existing SIP stack. Carrier, phone system, contact center — all unchanged.

Easy to expand, easy to build on

Your first capability builds the foundation. Every capability after that deploys faster and at a fraction of the initial cost.

Built for bank compliance

On-prem, private-cloud, or hybrid deployment. Aligned to FFIEC, OCC, and FDIC voice channel requirements.

Live in 6–8 weeks

A published deployment schedule. Core OCCAS in 6–8 weeks; each additional capability adds 2–3 weeks.

Right-sized for your institution

Start with one capability against your most urgent risk. Built for community banks and credit unions through to enterprise.

Delivered end-to-end

Matellio owns integration, deployment, and support from a single point of accountability — no vendor coordination required on your end.

What Customers Say

Deployed where infrastructure can't be replaced.

“We had a fully paid-off on-prem system and no appetite for cloud licensing costs. Matellio got call branding, fraud detection, and an AI agent live in under three months — without touching our existing phone system or carrier contract.”

— VP Information Technology, U.S. Financial Institution

Frequently Asked Questions

What is Oracle OCCAS and what is it used for?

Oracle Communications Converged Application Server (OCCAS) is a carrier-grade, standards-based SIP and HTTP application server for building real-time communications applications. Telecom operators and enterprises use it to deploy voice, messaging, and signaling services, and increasingly to orchestrate Voice AI and security across networks and contact center platforms without replacing existing infrastructure.

OCCAS sits in the SIP signaling path as a programmable application server, routing and coordinating each call between carriers, contact center platforms, AI engines, and security services. Rather than locking Voice AI inside one vendor’s bot, it acts as a neutral orchestration layer, directing calls to the right service in real time and swapping components as needs change.

Carriers flag numbers that lack verified identity signals. Matellio fixes this with STIR/SHAKEN A-attestation (cryptographic call signing), First Orion branded caller ID, and continuous number reputation monitoring. Branded calling typically lifts answer rates by up to 200% — the difference between a customer catching fraud today or days later.

OCCAS integrates with contact center platforms including Genesys, NICE, Cognigy, and Avaya through standard SIP interfaces, so it layers onto your current stack rather than replacing it. It coordinates call routing, transfers, and AI handoffs across platforms, letting you orchestrate Voice AI consistently even in mixed or multi-vendor contact center environments.
OCCAS sits behind your Session Border Controller as a SIP application server, interoperating with carrier-grade SBCs including Oracle (Acme Packet), Ribbon, AudioCodes, and Cisco CUBE. It orchestrates SIP signaling across standard trunks and multi-carrier interconnects, coordinating with the SBC and media tier for codec handling and failover, so Voice AI layers onto your existing carrier edge without re-architecting it.
OCCAS deployments can be architected to meet HIPAA, PCI-DSS, and SOC 2 requirements through encryption, access controls, audit logging, and secure call handling. Compliance depends on how the solution is deployed and operated, not the software alone. Matellio designs OCCAS environments around your regulatory obligations in healthcare, finance, and telecom from day one.
A focused OCCAS deployment, such as a single Voice AI or security use case, typically takes 8 to 12 weeks from kickoff to production. Larger, multi-site or carrier-grade rollouts run longer depending on integrations and compliance scope. Matellio begins most engagements with a 30-day baseline assessment to confirm scope, dependencies, and a firm timeline.
OCCAS implementation cost depends on scope, integrations, and whether you need a single use case or a carrier-grade platform. Focused, fixed-price engagements typically start in the tens of thousands, while enterprise or multi-site programs scale from there. Matellio scopes each project with t-shirt sizing up front so pricing is transparent before any commitment.
A CCaaS platform gives you a packaged contact center from one vendor, with Voice AI bundled inside that vendor’s ecosystem. Orchestrating through OCCAS keeps the control layer in your hands: you route calls across carriers, multiple AI engines, and security services, and swap any component without re-platforming. CCaaS is a product; OCCAS orchestration is a strategy.
Matellio is one of fewer than 10 global Oracle OCCAS implementation partners, combining deep telecom signaling expertise with enterprise AI engineering. We are CMMI Level 3 certified, have delivered for 500+ enterprise clients since 2015, and treat OCCAS as an orchestration layer for Voice AI and security, not just a SIP server to stand up.
Yes. OCCAS is built for carrier-grade workloads, supporting active-active high availability, geographic redundancy, and automatic failover to sustain millions of calls with minimal downtime. Matellio architects OCCAS environments for resilience from the start, including a high-availability Hold Assist configuration delivered for a major healthcare contact center deployment.
Build the impossible, together

See exactly where your voice channel is exposed.

A 30-minute voice security assessment with our team. We walk through your current inbound and outbound posture, identify the gaps, and show how OCCAS closes them — no pitch deck, no obligation.





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