How to Develop Hotel Management Software?

Updated on Dec 18th, 2023

How to Develop Hotel Management Software?

If you are in the hospitality industry, you know how crucial it is to sustain a profitable hotel business. You must ensure that routine daily operations, such as housekeeping and maintenance, are handled effectively, from managing bookings to keeping track of inventories.  

Hoteliers seek methods to streamline operations, save expenses, and improve customer service as the hospitality sector becomes more competitive. This is where hotel property management software comes in. It can simplify all of these procedures and make your daily operations much more straightforward.  

In this blog, we’ll take you through the key steps in building your hotel management system software, from identifying your requirements to choosing the right development team.  

So, let’s get started!

  • From booking and billing to check-in and check-out, hotel management solutions allow hoteliers to manage all aspects of their operations from a single platform.   
  • With hotel management software, processes like inventory management, housekeeping, and maintenance can be automated, making them more efficient and reliable.   
  • Detailed analytics and reporting on various aspects of hotel operations, including occupancy rates, revenue per available room, and customer satisfaction can help in informed decisions about pricing, marketing, and other aspects of hotel management.

Revolutionizing Hotel Operations: Understanding Hotel Management Software

Software for hotel management can help you simplify operations and run your business more successfully. It will assist you in managing room reservations, keeping an inventory, and responding to guest requests.  

Utilizing hotel property management software will help you save time, reduce costly errors, and enhance the guest experience. Additionally, hotel management software also streamlines administrative tasks for managers, allowing them to increase short- and long-term bookings simultaneously. These operations include reservations, front desk management, inventory management, and housekeeping.  

Investing in hotel management software development is worth considering if you want to take your hotel business to the next level.  

Moving forward, let’s discuss this,   

Hotel Management Software Development: Market Stats!

According to the research, the top benefits of utilizing new management technology solutions, such as hotel management software, include the following:  

  • A 135% gain in revenue.  
  • A 71% decrease in customer complaints.  
  • A 19% boost in client service ratings(Source)

Hotel management software offers thorough reports and analytics that give managers helpful information about their industry in addition to improving hotel operations. Through data-driven decision-making, managers can optimize processes for greater productivity and profitability.

Hotel Management-Software Development Service

Why Should You Invest in Hotel Property Management Software Development?

Hotel-Management-Software-Development Top-Benefits

Let’s now explore the benefits of investing in creating hotel management software.  

Better Control over Inventory

In the hotel industry, managing inventory is crucial. Double-check you have everything in your inventory to provide your guests with a comfortable stay; you must be able to manage your supplies successfully. You can order inventory using hotel software, giving you real-time inventory-level information.  

Higher Guest Experience

Investing in hotel management software development can give guests a better experience. If needed, you can use software to send guests pre-arrival messages containing all the information they require for their stay. The software can also handle customer feedback and promptly address grievances, increasing customer happiness.  

Accessibility on the Go

Cloud-based hotel management software gives you remote administration and operational task performance, whereas older systems have limited access. Tasks typically call for one to be present at the hotel, including reservations, check-ins, report generation, check-outs, etc. The efficient management of all your operations is ensured when you use a cloud-based solution, which allows access whenever and wherever you need it. Furthermore, the hotel management software enables you to manage reservations for chain properties and working reservations for a single hotel.  

Reduces Repetitive Tasks

Your business can be more efficiently run with bespoke hotel management software. Most of the processes will be automated and distributed across different software modules for each working environment that can be combined into one solution. Due to this, administrative tasks like scheduling, setting up numerous spreadsheets and paper forms, housekeeping, booking procedures, etc., may all be automated, decreasing the staff’s workload and enhancing their efficiency and productivity.  

Streamline Your Operations

One of the significant advantages of hotel management software is that it assists you in streamlining your operations and automating some chores. For instance, automating check-in and check-out operations can reduce errors and save time. This can free up your personnel to concentrate on more crucial jobs, like offering top-notch customer service.  

Providing Customized Services

Increasing brand loyalty is crucial to management success, and hotel property management software development aims to do just that.  

There are numerous factors to consider, such as sending welcome and exclusive offer emails, providing detailed maps with relevant geo-locations, creating loyalty programs, etc. To give customized offers, management may also examine how the customer behavior of a certain visitor or client type changes depending on the season or other factors.   

Stronger Marketing

Every business need marketing, and the hotel industry is no different. To draw in new guests and keep existing customers, your hotel needs to market itself successfully. Custom hotel management software assists you in streamlining your sales and marketing efforts and it offers you a wide range of tools to help you track and evaluate your marketing campaigns. By doing so, you’ll be able to maximize the return on your investment and make sound decisions about your marketing plan.  

Better Communication

The hospitality business needs to communicate effectively. Between staff and guests, communication can be enhanced with software for hotel management. Staff members can receive notifications and alerts concerning check-ins, check-outs, and other significant events.   

Enhancing Revenue Management

To make sure that your revenue is maximized, you must control your price regulation. Hotel management software assists you with this by giving you real-time information on occupancy rates, room pricing, and other crucial parameters.  

If you’re ready to take your hotel to the advanced level, consider investing in custom enterprise software development today.

Top Must-Have Features for Hotel Management Software!

Hotel Management Software Development - Key Features

When it comes to hotel management software development, there are many must-have features to consider, such as: –  


With this feature, visitors can view dates of check-in and check-out, preferred room types, the number of visitors, and other information.  


A crucial element for your software development for hotel management is housekeeping functionality. This one acts as a link between the front desk staff and the housekeeping staff. Housekeepers can update the state of a room while front-desk staff set jobs, and doing so is frequently available via a mobile device.  

Mobile Compatibility

Operating your hotel from anywhere in today’s fast-paced world is crucial. Due to this, mobile compatibility is a requirement for the development of hotel management software. No matter where you are, you can control your hotel’s operations and obtain vital information with a mobile-friendly feature.  

Database Management

It’s challenging for an old hotel to preserve old data on paper forms. If the manager has to retrieve information about a booking that’s 3-5 years old, it’s either challenging or takes a lot of time. With the help of this feature, you can easily keep track of your booking history and manage all of your data quickly. You can also include a search column that is accessible in the staff section, where an authenticated user can view all the details of past or upcoming reservations and quickly locate any historical data.  

Predictive Maintenance

With the help of IoT (Internet of Things) sensors, hotel management software’s predictive maintenance function monitors equipment and identifies potential maintenance concerns before they become expensive difficulties. Utilizing this feature will help your hotel run more efficiently and with less downtime and repair expenses.  

Dynamic Pricing

In-room rates can be changed in real-time based on demand, seasonality, and other factors thanks to the sophisticated functionality of hotel management software called dynamic pricing. You can improve your pricing tactics and increase your potential for revenue by utilizing this tool.  

VR Tours

Modern hotel management system software includes virtual reality tours, which let potential customers explore your hotel virtually before making a reservation. With the help of this feature, you may highlight your hotel and its facilities and boost booking conversions.  

Smart Energy Management

Smart energy management is an advanced feature of hotel management software by using IoT sensors to monitor and regulate energy usage in your hotel. Having this feature in your custom hotel management software will help you save money and energy while also having a smaller negative impact on the environment.  

Invoicing and Billing

Billing and invoicing are unquestionably crucial features of the hotel management system. Bookings and reservations for hotels typically come from a variety of sources. The software must manage any orders or expenditures made by visitors to various departments.    


Seamless integration is another essential feature for software development for the hospitality industry. Several systems are in use at your hotel, ranging from inventory control and housekeeping scheduling to point-of-sale and CRM software. Combining these systems into one software solution can ensure optimum performance and lower the chance of errors.  

Tasks Delivery

To run a business, managers undoubtedly need to give their staff members tasks, and the hotel industry is no exception. This feature of hotel property management software serves as an efficient communication tool and assists with task and process monitoring.  

Channel Management

A solid online presence is more crucial than ever in the modern digital world. That’s why channel management is a must-have feature for the development of hotel management software. With the help of this functionality, you can manage all of your online booking sources, from your hotel’s website to independent travel websites, and boost your online presence.  

Inventory Management

Managing inventory is another significant task. To ensure that the products are available when needed, someone must keep track of the inventory that has been utilized and the stock that has been left in the warehouse. This functionality automates the process by keeping track of the inventory consumed and the quantity of each product in the warehouse. The hotel inventory management functionality software will notify the designated individual that a certain product will run out if any product in the inventory or warehouse is running lower than the predetermined limit.  


This functionality serves as the hotel’s command center and enables you to oversee and handle every aspect of your business from a single screen. You can access important data, such as inventory levels, room availability, and guest preferences, using a customizable dashboard and then decide how to run your hotel’s operations.  

POS (Point of Sale) Integration

With the use of POS integration, you can control all hotel business—including room and restaurant bills as well as other services—from a single spot. By gathering all transactions in one location, this functionality makes your accounting and financial management operations simpler. Additionally, it enables you to produce thorough reports on earnings and spending, which you can use to streamline processes and raise profitability.  

Reporting and Analytics

You can monitor your hotel’s performance across a number of parameters, including occupancy, revenue, ADR (average daily rate), and RevPAR (revenue per available room), with the reporting and analytics feature of hotel management software. This feature allows you to catch patterns, chances, and potential areas of development.  

Revenue Management

This functionality of hotel software development involves automating analytical data. It helps with selecting the best room price and increasing net income. Revenue management enables choosing a rate for each room category while combining historical and marketing data with prospective demand signals.  

Automate Marketing

Automated marketing functionality can help you contact your target market and increase hotel bookings, such as email marketing and tailored discounts.  

Payment Gateway Integration

Thanks to a feature of hotel management software called payment gateway integration, you can take payments from several sources, such as credit cards, debit cards, and mobile wallets. You can offer your visitors a simple and safe payment process by utilizing this feature.  

AI-powered Analytics

An advanced function of hotel management software is AI-powered analytics, which uses machine learning algorithms to analyze data and offer insights into customer behavior, revenue management, and marketing tactics. You can take advantage of this functionality to make data-driven decisions and raise your hotel’s performance.  

Moving ahead, let’s discuss,  

Top Tech Trends Empowering the Hotel Industry in 2023!

The hospitality industry is transforming tremendously through technological advancements. Here are some of the top tech trends adopted by the hotel industry: –   


Hotels can connect numerous IoT devices to a centralized network, including lighting, security systems, and thermostats. To improve the guest experience, hotel staff can control this network. This way, guests can adjust the temperature in their room or dim the lighting using a mobile app. IoT may also assist hotels in increasing their operational efficiency by offering real-time information on energy use and maintenance requirements.  

Cloud-based Hotel Management Software Cloud-based Hotel Management Software

Data must be kept on-site on servers using a conventional hotel property management system. The cost of purchasing a server might be high and will likely require updates over time. In addition, you need to factor in the price of overpriced licenses and utilities required to run your servers and gear. It all comes together. As everything is stored online, no servers or other hardware are required when using cloud-based hotel management software. Pay for storage you use to store the data you need.  

Furthermore, data is backed up to ensure it can be quickly recovered if necessary, and you have access to routinely scheduled automated security updates. This is important as hotels deal with a lot of delicate and private information about visitors. Names, addresses, and credit card information are all included.    

Voice RecognitionVoice Recognition

In the hotel industry, voice recognition is becoming increasingly prevalent. Voice commands can operate several features in a guest’s room, including the TV, lighting, and temperature. By identifying customer preferences and offering suggestions based on previous behavior, voice recognition can also provide guests with a more individualized experience.  

Mobile Integration Mobile Integration

The hotel industry is additionally being transformed by mobile. You can elevate your visitors’ experience by giving them access to your mobile app, enabling them to check in, access their rooms, order room service, and check out all from their cellphones. You can also increase customer engagement and loyalty by using mobile integration to send your visitors personalized offers and promotions.  


With the help of facial recognition or fingerprint scans, guests can access their rooms and amenities in hotels thanks to biometric technology. Thanks to this technology, which also offers increased security, physical keys or cards are no longer required.  

Predictive AnalyticsPredictive Analytics

Another technological innovation that is transforming the hotel industry is predictive analytics. It can be used to forecast visitor behavior, demand forecasting, predictive maintenance and smart recommendation. By anticipating guests’ behavior, you can also increase your revenue and offer more individualized service.  

Moving ahead, let’s discuss,  

How to Develop Hotel Management Software?

Developing a custom software solution is a complex task wherein you have an in-depth knowledge of various technologies and methodologies. Besides, you will also require an expert team of IT professionals like developers, testers, designers’ managers, etc for flawless software development. You can hire freelancers or outsource your software development. But first, here are some important steps you must follow to streamline your software development process.: –  

Identify Your Business NeedsIdentify the Needs of Your Hotel

The first step in building hotel management system software is to determine what your hotel requires. What elements are necessary to manage your hotel efficiently? What issues are you trying to solve with the software?  

You must be well-versed in your hotel’s operations to respond to these queries. Finding where software can automate and streamline processes requires looking at your current systems and procedures.  

During this phase, you may ask things like:  

  • How do visitors make reservations?  
  • How are check-ins and check-outs handled?  
  • How should the room inventory be managed?  
  • How do we handle billing and payments?  

You can start creating a list of software requirements once you know what your hotel needs.  

Design the architectureDesign the Software Architecture

Once requirements are in place, it’s time to create the software architecture. This process entails drawing out a design for your software that details the user interface, data flow, and other technical elements. So that it can adjust to your changing needs, the software architecture should be created with scalability and flexibility in mind. Make sure that the software architecture is created to satisfy your needs; you will need to collaborate closely with your development team during this process.   

Proceed with DevelopmentStart the Development

Now that you have your requirements and a design for the user interface, it’s time to start making your software. This entails creating databases, writing code, and designing the user interface.  

Remembering the specifications, you listed in Step 1 during this phase is crucial. The software’s design should meet these specifications and the challenges you mentioned.  

Based on your custom requirements, you can choose the best technology stack. Your software must be developed with a user-friendly interface which should be easy to use, intuitive navigation and seamless functions. While developing your hotel management software solution, there are two more important things to consider, which are a robust database for handling large amounts of data and built-in security with data encryption for the privacy and safety of data.  

TestTest Your Software  

Once you’ve developed your software, it’s time to test and debug it. Make sure your software is free of bugs and errors before launching it.  

You can use a combination of manual and automated testing to test your software. Manual testing involves having testers use your software to identify bugs and issues. Automated testing involves using software tools to test your software for bugs and issues automatically.  

DeployDeploy the Software

Now your hotel management software is ready to launch. After the deployment of software in hotel operations, you can monitor the performance and make necessary adjustments according to your business requirements for effective and efficient use.  

Maintain and Update the Software

The process of developing software never stops. The software must be updated and maintained after deployment for it to continue serving your needs. This step entails keeping an eye out for issues and errors in the software, supporting your personnel technically, and distributing updates as necessary. Regular upgrades keep the software current, secure, and reliable.

Custom Hotel Management Software Development


With the right hotel management software, you can streamline your hotel management operations, improve your customer service, and increase overall profitability. By using the methods listed above, you can design software that meets your business needs and helps you to achieve your revenue targets.  

If you’re interested in hotel management software, make sure to get in touch with a trustworthy team of developers, like the experts at Matellio. We will help you with defining your business needs, designing your custom software architecture, and successful development and deployment of your hotel management software. You will get custom software that meets your business requirements and help your hotel business succeed with the help of our experience and skills.

Enquire now

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.