Custom Truck Dispatch Software – Benefits, Features, and Development Process

Updated on Oct 18th, 2023


With the advancements in the logistics industry, the concept of truck dispatch software development has gained new heights. And why not? After all, trucking has been the most imperative aspect of the logistics industry. Everything is supplied via trucking, whether we talk about food, medicines, fuel, garments, or even government supplies.

In fact, as per a trusted source, the market revenue generated by the General Freight Trucking industry in the US was $91.4 billion in 2022. This number is further expected to grow significantly in the coming years. That’s why many transportation companies, regardless of size, focus on creating custom truck dispatch software.

Are you also looking for a trusted truck dispatch software development company that can assist you in creating custom dispatch management software? Don’t worry; we have got you covered!

In today’s blog post, we will explore everything about truck dispatch software development. Discover the best features, technologies, and key steps in developing a successful truck dispatch software solution.

  • Truck dispatch software is a growing trend in the logistics software development market. Companies worldwide invest in truck dispatch software development for optimization of load planning, faster deliveries, elimination of fuel theft, and driver security.
  • You can resolve many challenges via truck dispatch software development, including performance evaluation, inefficient communication, security, real-time tracking, etc.
  • While developing a truck dispatch software solution, you must incorporate the best features like route optimization, driver behavior analysis, report generation, data tracking and analysis, load optimization, asset tracking, etc.
  • Always begin with an MVP development to ensure a business-focused product with fewer surprises and rework situations.
  • Use Agile to develop your product, and always test it before deploying it.
  • Partnering with a reputable software development company can help you streamline your development process and increase your RoI.

What is Trucking Dispatch Software?

Before proceeding with truck dispatch software development, learning about the underlying term is important. So, what exactly is truck dispatch software, and how does it work?

To put it simply, truck dispatch software, also known as dispatch management software, is a robust transport management solution that streamlines various facets of the trucking business. You can automate tasks like load planning, last-mile deliveries, route optimization, real-time asset tracking, workflow scheduling, and even customer support operations.

Your managers can track the driver’s routes, plan their schedules, limit fuel usage, and even track their complete journeys while collecting valuable information using trucking dispatch software.

Additionally, the drivers can also get real-time order information before the delivery and an exact route map with traffic conditions. They can even communicate with the users using the same solution.

All in all, if you aim to build credibility, better revenues, and a higher brand value for your logistics business, then developing truck dispatch software is your one-stop solution.

How Does Custom Truck Dispatch Software Add Value to Your Business?

Gone are the days when companies relied on legacy systems and spreadsheets to run a successful business. Today’s era is all about modern digital transformation services, high-end digital solutions data consulting and analytics, etc. Well, that’s what custom dispatch management software is all about!

Analytics-driven truck dispatch software uses vehicle telematics data to provide real-time information about truck locations, cruising speeds, route travel speeds, current road conditions, estimated vehicle ETAs, driver behaviors, and cargo transportation conditions. Your fleet managers can use this data to create dynamic schedules that optimize asset usage and adjust real-time schedules.

Well, there are a lot more challenges that truck dispatch software addresses to offer you better business growth!


Inefficient Routing

Inefficient routes are a serious concern of the transportation industry as it leads to longer travel times, higher fuel costs, and delays in deliveries. You can even face issues with your assets, fleets, and drivers if they take less secure routes with improper roads and safety components. That’s where truck dispatch software comes into play!

Custom trucking dispatch software can optimize routing and reduce travel time while minimizing fuel consumption and emissions. The software can also automate the route planning process by undertaking various factors like traffic, weather conditions, and load size to optimize the routes for drivers. All that results in a better, faster, and more secure product delivery that returns a higher customer value and better revenues.

Poor Communication

Another concern resolved by truck dispatch software is the communication gap. Communication is the essence of every business, and trucking is no exception. However, manual communication between dispatchers and drivers can lead to miscommunication, errors, and delays. The drivers cannot convey any message on time and cannot even inform the managers in case of any panic situation.

So, dispatch management software streamlines communication channels between dispatchers and helps them communicate with drivers in real-time. This digital fleet solution ensures drivers receive all the information necessary to complete a job and allows for a more efficient, organized, and timely delivery process.

Lack of Transparency

Transparent schedules, delivery messages, routes, and customer information are a must to run a successful trucking business. But there are times when drivers are not provided with all that information or updated with the latest information regarding their deliveries.

So, truck dispatch software can provide real-time updates to drivers, enabling them to access their schedules anywhere at any time. Software notifications and alerts regarding schedule changes also enable your driver to react and adapt promptly.

Limited Visibility Into Operations

Another robust benefit of investing in truck dispatch software development is better business visibility. We all know that data is king in today’s competitive world. However, that data remains ineffective if it is not analyzed properly, and that functionality is unavailable in legacy systems.

That’s why companies today implement big data analytics in modern dispatch management software that offers real-time visibility into all logistics operations by providing detailed information about drivers, loads, and delivery times. With a modern truck dispatch solution, you can track all deliveries’ status and promptly and efficiently identify any issues. This process helps you make sound decisions based on facts in the operations process.

Inability to Track Performance

Dispatch software records all aspects of logistics operations, including actual vs. planned delivery times, driver behavior, and route adherence. This collected data assists logistics companies in measuring their operations’ performance, improving efficiency, and identifying improvement areas.

Inefficient Load Management

Dispatch software automates load assignments, ensuring that trucks are adequately utilized throughout logistics. The software optimizes routes, schedules, and availability, reducing empty miles and streamlining operations. This system makes the delivery process more efficient, which leads to increased profitability for logistics companies.

Inaccurate or Incomplete Data

Dispatch software provides logistics companies real-time data on driver behavior, load status, and routing. This collected data helps logistics companies identify problems, improve efficiency, and make informed decisions. Data analysis will offer companies keen insights to help drive further business decisions.

Increasing Customer Demands

Dispatch software provides customers with real-time updates on delivery status and improves service delivery. Real-time information on deliveries can help reduce customer complaints, increase transparency in the process, and improve customer satisfaction.

Rising Costs

Dispatch software utilizes data collected on drivers, equipment, and routing to optimize operations, minimize fuel consumption, and reduce labor costs, thereby increasing profitability. Logistics companies can minimize their costs and increase their bottom line by streamlining operations and reducing inefficiencies.

What Features Should You Incorporate to Launch a Top-notch Dispatch Management Software?

Features are the most critical element of custom software, and truck dispatch software is also a part of the same league. If you have the best features that resolve your business concerns and help you in the long run, then you can get the most from your investment.

So, as a leading software engineering studio, we have listed the prominent features that are a must for top-notch trucking dispatch software!


Route Optimization

Your custom truck dispatch software needs to be able to optimize routes based totally on factors including visitors, distance, and fuel intake. This capability will assist you to save time and resources by means of ensuring your fleets take the maximum efficient path viable. You can also save fuel, eliminate unnecessary expenses, and ensure faster deliveries with route optimization capability.

Real-Time Monitoring

Another strong feature that has to be present in your truck dispatch software is real-time tracking. There are many critical assets related to the trucking business. Hence, your custom trucking dispatch software program needs to enable you to track your assets, along with fleets, drivers, and products, in real-time using GPS technology. This will assist you track your belongings and make sure your deliveries are on schedule.

Integration with ELD Devices

Third-party integrations have become essential for all custom enterprise solutions, and trucking dispatch software is no exception. Hence, you should ensure that your truck dispatch software integrates with Electronic Logging Devices (ELD). The integration functionality is also important to comply with federal hours of Service (HOS) regulations. This functionality will also help you manage driver fatigue and improve safety.

Automated Dispatching

AI development services are gaining huge momentum and automated workflows are the main benefit of AI in logistics. Hence, your AI-driven custom truck dispatch software should automate the dispatching process, enabling you to assign routes and deliveries with a few clicks. This will help you save time and simplify your dispatching process.

Reports and Analytics

Any custom solution without reporting and analytics functionality is of little need. Hence, you need to also integrate reporting modules and data analytics services for your custom truck dispatch software program to get actual-time insights into your business. Your dispatch control software must additionally offer custom-designed reports that may pick out areas for improvement on your logistics operations. This capability will enable you to make data-backed selections and optimize your operations for optimum performance.

Advanced Communication Tools

Your custom truck dispatch software should offer advanced communication tools, including two-way messaging, voice, and video calls, and email integration to enable seamless communication between dispatchers and drivers.

Load Optimization

Load planning and optimization is the most crucial aspect of the trucking business. So, your truck dispatch software should have a load optimization feature that helps dispatchers plan the most efficient routes for their trucks and avoid traffic congestion.

Driver Monitoring

You must have a custom feature that lets you track the real-time status of your drivers. You should get reports like driving speed, harsh acceleration, total halts, etc. With these useful metrics, you can easily avoid accidents, fuel theft, and late delivery situations.


Tech-Stack for Truck Dispatch Software Development

Tech stack plays a crucial role in defining the scope of your customer enterprise software, and truck dispatch is no exception. You need to work with various technologies and tools to implement cutting-edge features in your software. But in today’s digital world, many new technologies are introduced frequently.

As such, choosing the most reliable one is a bit challenging, especially for those new to the software development field. But not for experts!

That’s why, as a leading logistics software development company, we have listed the complete tech stack you can leverage to develop truck dispatch software.

  • Frontend Programming: ReactJS, C++, HTML5, AngularJS, VueJS
  • Backend Programming: Java, Node.js, Python, Ruby
  • Frameworks: Spring Boot, Express.js, Django, Ruby on Rails
  • Database: MySQL, PostgreSQL, MongoDB
  • API: RESTful APIs, SOAP APIs, GraphQL APIs
  • Cloud Services: Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
  • Messaging: RabbitMQ, Apache Kafka
  • Payment Gateway Integration: PayPal, Stripe
  • Geolocation APIs: Google Maps, Mapbox, OpenStreetMap

Now, since we live in a competitive era, there must be some unique functionalities in your software to help you win the competition curve. As such, technologies like AI and IoT can significantly help you build a unique solution that remains trendy in the long term.

So, here is the tech stack that you need to implement AI in logistics for your truck dispatch software.

  • Deep Learning Frameworks: Tensorflow, PyTorch, Keras
  • Natural Language Processing (NLP) Libraries: NLTK, Spacy, Gensim
  • Machine Learning Libraries: Scikit-learn, XGBoost, LightGBM
  • Computer Vision Libraries: OpenCV, PIL, Scikit-Image
  • Big Data Technologies: Apache Hadoop, Apache Spark
  • Predictive Analytics Tools: RapidMiner, KNIME, IBM Watson Studio
  • Chatbot Development Libraries: Microsoft Bot Framework, Dialogflow, Botpress

Similarly, here’s what you need to work with to implement IoT in logistics for your truck dispatch software.

  • Hardware: IoT sensors (temperature, pressure, humidity, etc.), Bluetooth beacons, RFID readers, Electronic Logging Devices (ELD)
  • Databases: MySQL, MongoDB, PostgreSQL, Cassandra, InfluxDB
  • Backend: NodeJS, GraphQL, Docker, Kubernetes
  • Frontend: ReactJS, AngularJS, HTML, VueJS
  • Messaging Protocols: MQTT, AMQP, CoAP
  • IoT Devices: Raspberry Pi, Arduino, BeagleBone Black, ESP32
  • Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform
  • Analytics & Tracking: Apache Spark, Hadoop, Kibana, Prometheus, Grafana, New Relic

How to Proceed with Truck Dispatch Software Development? – A Step-by-Step Process

So, we are at the most awaited section of our blog post – the process of truck dispatch software development. Well, like other custom enterprise solutions, developing truck dispatch software can be a daunting task. It requires in-depth knowledge of technology frameworks, methodologies, and market trends.

Besides that, you should also have an experienced team that can design, develop, test, and deploy your dispatch management software. However, all those tasks are daunting, especially if you are new to software development. But not if you follow the right steps!

Here’s how breaking the development process into manageable steps streamlines truck dispatch software development.


Understand Your Business Requirements

The first step in truck dispatch software development is business requirement analysis. Before proceeding with the development partner, you must understand your business requirements.

For instance, you must ask yourself questions like:

  • What specific business operations need to be optimized?
  • How will truck dispatch software help me run a profitable business?
  • What processes will be automated via truck dispatch software development?
  • How can I evaluate the RoI of truck dispatch software development?
  • What resources do I need for my custom software development project?

Additionally, you should also consult with an expert to explore the latest market trends beneficial for your project. Expert consultation will help you understand your business requirements and market trends but will even assist you in creating a successful roadmap for your software product development.

You can have an in-depth idea of what features to choose, what resources to hire, and what next-gen technologies to use for your project. Hence, you should always opt for expert consultation. Click here to book a free 30-minute consultation for your truck dispatch software.

Pay Attention to the Latest Market Trends

Once you have analyzed your business requirements and created a perfect roadmap for truck dispatch software development, the next step is to explore the latest market trends. Digitization has not remained a new term anymore. Every day, many new trends are introduced in the market and the logistics sector is no exception. Hence, you should work on exploring the latest market trends that can add value to your truck dispatch software.

For instance, the concept of AI in logistics is gaining huge momentum these days. Companies worldwide are leveraging smart AI solutions to automate several tasks, including customer support, load planning, freight management, fleet tracking, last-mile delivery, and more.

Some of them are also using AI in logistics to eliminate legal penalties, avoid heavy maintenance costs, and reduce overall business costs. Smart AI solutions offer functionalities like predictive maintenance, automated risk detection, and compliance management that can help you run a successful business.

Similarly, IoT in logistics is another robust trend helping trucking companies transform smoothly. IoT has various benefits in the trucking industry, namely real-time fleet tracking, monitoring of goods and vehicles, optimization of routes and delivery times, greater visibility and control over the supply chain, etc.

Companies are also leveraging IoT development services to ensure driver’s safety, identify the best weather conditions for their goods, gain real-time visibility into energy consumption, and more. Hence, you must also leverage this trend to gain a competitive edge in the market.

All in all, you should invest in market research to identify the best trends that could enhance your business idea and help you become a pioneer in your field. You can connect with an experienced software development company to make this process smoother and easier.

Read More: Navigating Tomorrow’s Highways: The Evolution of Automation in the Trucking Industry

Choose an Experienced Software Development Company

The next step for developing truck dispatch software is connecting with a professional software development company. Not many of you know, but the majority of your project’s success depends on the expertise of your development partner.

If you choose a reliable and experienced company that has expertise in next-gen technologies and has developed similar solutions, your chances of getting a quality product increase significantly. An experienced company will have all the required resources 24*7. They will also have an idea of the latest regulations to follow during truck dispatch software development.

Hence, you must always choose a reputable software development company for your custom project. You can look at their portfolios and customer reviews to get a better idea of their working style and credibility. You must also check their services to ensure that you get a wide array of professional services for your project under one roof.

Normally, an experienced company offers many complimentary services like no-obligation quotes, free consulting, free competitor and market analysis, and more to their clients. So, you must choose one such company for your project. Well, Matellio offers all such things and many other services to its clients. Hence, choose wisely!

Work on the Features, Tech Stack, and Design of Your Custom Solution

Features, technologies, and designs play a crucial role in defining the scope and success of your custom solution. If you have the best features the success rates increase exponentially. Besides that, technologies also play a crucial role in creating success for your truck dispatch software. For instance, cloud integration services, AI/ML consulting, and IoT development services are booming in the logistics industry. Similarly, other technologies like RPA and robotics are also gaining huge momentum in the trucking industry. So, you must integrate all such tech stacks in your custom solution.

Also Read: RPA in Logistics and Transportation

Similarly, if you opt for simple yet engaging designs that let your users access your solution and offer easy navigation, it is said to have a higher UX value. And we all know that a higher UX value results in better operations and higher returns.

So, always invest in the best features, tech stack, and designs to enhance your project’s success rates. We have already mentioned the top features and tech stack in the above section that you can leverage for your project.

Additionally, you must also hire the best UI/UX designers for better aesthetic designs. However, if you partner with an experienced company, you may not need to look for talented UI/UX developers. That’s because they will offer you talented resources for your project based on your requirements.

Some companies also offer needs-based scaling services to let you hire any resources throughout your project without any hassle. Well, at least we offer such services to our clients! So, choose your development partner wisely!

Develop Your Solution Using the Agile Methodology

Once you have finalized your designs, features, and technology stack, it is now time to develop your software solution. For that, you will already have the required resources. However, a common aspect that many companies often skip is following the Agile development methodology. But why is it so important?

Well, by following the Agile methodology, you can easily divide your project into manageable sprints. Additionally, you also get the real-time status of your project after every sprint is released. So, you can easily monitor your product development process and can even make alterations without affecting the overall development time. All in all, this allows expected and business-focused product development.

So, you must always partner with a logistics software development company that follows the Agile method for truck dispatch software development!

Test and Deploy Your Custom Truck Dispatch Software

The final step in truck dispatch software development is testing. Testing is, in fact, the most critical step of custom enterprise software development, and truck dispatch software is no exception. By opting for testing services, you can detect and identify even the minutest of the bugs that were left unidentified during the development process.

That eliminates the chances of glitches and performance issues after the product launch. Hence, you must always opt for testing services for your truck dispatch software.

Remember, a reliable software development company always offers testing as an integrated service of their software development package. So, always choose the one that offers automated/manual testing for your software product.

Also Read: Everything You Need to Know About Automation Testing

That’s Where Matellio Steps In!

At Matellio, our main goal is to empower our clients with state-of-the-art solutions and cutting-edge services. Whether you need to create a custom truck dispatch solution from scratch or update your existing logistics solution, we can do that for you. As a leading software engineering studio, we have expertise in delivering various software development and consulting services, including DevOps, business and technology consulting, cloud consulting, cloud integration, software product development, and more.

We have experienced developers who have successfully delivered similar logistics solutions to various businesses worldwide, and they can do it for you. Our team can work with you to analyze your requirements and create custom dispatch management software that automates dispatching, tracks driver locations, manage loads, generates reports, and integrates with your existing infrastructure.

Our Agile development methodology enables you to constantly monitor your project and make alterations without your overall development time. Not to mention, we also offer a free 30-minute consultation service along with market and competitor analysis services.

So, don’t wait for your competitors to win. Connect with our experts today and get started with truck dispatch software development!


How Much Does It Cost to Develop Trucking Dispatch Software?

So, finally, we are at the end of our blog post discussing the essential question – the cost of developing truck dispatch software. Well, like other custom enterprise solutions, the cost of truck dispatch software development also depends on multiple factors. The cost of developing custom truck dispatch software varies based on several factors, such as the complexity of the software, the features required, the technology used, and the estimated development time.

But, as a leading custom enterprise software development company, we understand that every project is unique and has different requirements. So, we provide individualized cost estimates that are tailored to your specific requirements. For that, we would need to have a detailed discussion with you to better understand your needs, budget, and timeline.

Hence, if you are interested in discussing this project in more detail, please feel free to contact us to set up a consultation meeting. We would be happy to discuss your requirements and provide you with a customized development plan and an accurate cost estimate.  

Click here to book a free 30-minute consultation with our experts and get a no-obligation quote for your project!

Enquire now

Give us a call or fill in the form below and we will contact you. We endeavor to answer all inquiries within 24 hours on business days.