RPA in Healthcare: Benefits, Challenges and Use Cases

Updated on Apr 10th, 2024


Robotic Process Automation (RPA) is an efficiency-driver that has the potential to make a big impact in the healthcare sector! 

Consider the data and information that healthcare industries collect and handle regularly. It may include data from a variety of internal and external sources, like scheduling software, claim management, HR applications, ERPs, third-party portals, radiological information systems, clinical apps, and many more.

Additionally, integrating the information flow across all of these channels and that too with accuracy, especially for repetitive tasks, is time-consuming and challenging. Examples of repetitive tasks include patient onboarding and follow-ups, medical billing and claims processing, producing reports for clinicians, and prescription management. 

But, unfortunately, the majority of healthcare firms perform this labor-intensive operation by using human intelligence, which leads to increase in resource consumption, decreasing efficiency, higher operating expenses, and sluggish procedures and let’s not forget about the human errors😟. 

The doctors get more engaged in data administration than patient care, especially while juggling an endless number of activities. Automation of the process is the only way to keep health care providers’ attention on patient care and prevent them from focusing on other activities. 

This is where Robotic Process Automation in Healthcare enters!

Automation and RPA let healthcare practitioners address these problems, speed up healthcare operations, increase patient satisfaction overall, and make healthcare systems with quite an accuracy, thereby, allowing the healthcare providers to focus more on providing healthcare. 

  • You may assign your major data management related tasks to robots using RPA, freeing up your employees’ hands to focus solely on important tasks and insights. 
  • RPA is making a huge impact in the healthcare industry. In the long run, they can repeat after people faster and more accurately, which on the top is significant! 
  • In order for RPA to be used in the healthcare industry, the rules must exist for the technology to imitate. It will be difficult to train robots effectively if your healthcare company lacks a strong base. 
  • Every rapidly expanding or sizable healthcare organization needs to follow the leading trend of robotic process automation. 

What is Robotic Process Automation (RPA) in Healthcare?

As the name suggests:  

Robotic Objects that can be controlled by computers to perform complex tasks termed as robots or bots. 

Process A series of activities or actions taken to complete a task 

Automation Carrying out an action or task without human involvement

Robotic process automation (RPA) is a type of automation that makes use of software to perform back-office operations that would often be performed by humans, such as extracting data, completing forms, moving files, and more. RPA basically combines APIs and user interface (UI) to integrate and carry out repetitive operations between enterprise and productivity applications. 

RPA in healthcare carry out autonomous execution of various tasks, activities, and transactions across different software systems that are not related by deploying scripts that mimic human processes. 

In other words, it is a technique that uses software robots, sometimes known as bots, to carry out repetitive, high-volume operations in a digital world. RPA bots are ideal for handling the arduous scenario-based activities that the healthcare system is overburdened with because of their algorithmic nature. 

Healthcare Automation RPA scenarios can range from simple activities like automatically generating email responses to supporting one-click installations of complicated software systems. 

Also Read: What is Robotic Process Automation And How Can You Get Started With It?

Benefits of RPA in healthcare  

Healthcare firms that want to serve more patients and improve treatment outcomes without major costs or employee friction should definitely consider robotic process automation.  

Healthcare industries are well-positioned to gain from RPA, given the demand to cut costs, speed up operations, streamline jobs, boost business process efficiency, and enhance the patient experience. Below is the list of benefits of RPA in healthcare industry: 


Reduced Price

Healthcare administration costs can be decreased by automating manual, time- and resource-consuming repetitive procedures. Robotic Process Automation is a potent instrument for enhancing company KPIs globally and across all industries leading to significant cost savings. Medical businesses can streamline operations using RPA technologies without raising labor costs, which make up 60% of hospital operating costs. 

Although this reduces the price, don’t take it to a cheaper one and compromise on the technology you need. Make sure to develop the custom RPA solutions with the best tech firm to grow and sustain smoothly.  

More Accuracy

RPA bots are programmed to follow predefined rules. Whether intentionally or unintentionally, humans can make mistakes, but it’s hard to say when robots stand in for people. By lowering human error, guaranteeing task and output consistency, and assisting organizations in successfully implementing best practices, we may improve the accuracy of data, tasks, and reporting in clinical settings and elsewhere.

Read More: AI Healthcare Software Development- Benefits, Features and Development Process

Productivity and Efficiency 

Automation in administrative activities can make appointment scheduling simpler. Patients will receive appointment reminders via RPA bots. Patients are therefore less likely to miss appointments, which allows doctors to provide more care, thereby, increasing productivity and efficiency. RPA can automate various other processes to improve productivity – Patient registration and admissions, Data entry and data processing, Claims processing and billing, Appointment scheduling and reminders, Prescription management and medication reconciliation, Revenue cycle management, Electronic health record (EHR) updates and management, Clinical documentation and coding, Eligibility verification and insurance processing, Reporting and analytics.

Personalized User Experience 

Everyone demands personalized services, prompt responses, and a smooth experience. A task that takes a human representative more than ten minutes to complete can be completed in two minutes by a bot.  

If you own a healthcare organization and need personalized user experience for performing various functions, you can always go for custom healthcare solutions that could not only provide you with high-quality service but also immediate responses. 

The staff members can use this additional time to carry out more strategic duties, like tailoring user services to specific needs, etc. 

Employee Satisfaction

Employee happiness can suffer if you assign your workers to repetitive tasks, which could lead to higher employee turnover. Employee productivity will consequently decline even as hiring and onboarding are taking place. RPA bots can help in this situation by lightening the load on staff and automating complicated and time-consuming operations. 

Better Compliance 

Hospitals and other healthcare industries can employ RPA to increase compliance. It is possible to make sure that each operation has all the relevant boxes checked because software robots strictly adhere to predefined rules and never neglect anything. 

For instance, it is simple to verify that the workflow complies with time-related regulations, such as if a lab test is completed within 24 hours of a clinic visit. 

Improved Data Security 

You may safely process sensitive data using RPA, too. Unauthorized personnel accessing private patient health records, such as blood test results, is one instance of a compliance violation that occurs usually. It does not have to be deliberate. You can process health records without the need for staff access by giving this type of task to bots. 

In order to successfully apply RPA in the healthcare industry, a comprehensive vision is needed to identify areas where automation can be advantageous, what resources are available to aid with the process, and whether a partnership can hasten the acquisition of skill sets or resources.

Data security is something that should never be taken at too ease. Especially if you have a growing firm, the security is the foremost thing to take consider. So, before going for any tech firm for automating your things up, do make sure they provide the high level of security with quality. The better healthcare solution development company you hire, the better benefits you get! 


The Challenges of RPA in Healthcare

While RPA provides a number of advantages that enable businesses to optimize the majority of their activities and provide great, prompt, and accurate customer care. 

But everything has a flip side, so does RPA! There is no way to integrate a new technology into an organization’s current architecture without facing certain difficulties. RPA is typically a band-aid or temporary fix. Sure, it can offer an instant benefit and sense of comfort, but in the long run, it needs sophisticated omni-channel platforms and regular workflow optimization. 

Here are just a few of the challenges that can prevent the sectors from successfully employing RPA. 


Privacy Issues 

Using artificial intelligence in healthcare presents a unique difficulty since it can identify people and potentially divulge protected health information by spotting trends in data. Automation in the healthcare industry must be applied carefully to ensure that it complies with all the Privacy Rules. Machine learning algorithms are limited in how far they can go without violating patient rights given that the Privacy Rule applies to medical professionals and third-party partners. 

Job Scarcity 

“Robots will steal our jobs” This is the main justification for the staff’s unwillingness to adopt new technologies, which is often stated as a common robotic process automation issue. But, … Will they? 

Some people worry that the adoption of these technologies may cause job losses. Although that is a valid worry, AI and other such technology are not even close to that. Nevertheless, they, like clinical decision support systems, only exist to help and support medical professionals. 

Before beginning the automation project, you should inform them of the capabilities and limitations of software robots. You should also make them understand that the robots should be viewed as assisting rather than replacing present job roles. Additionally, you should spend money on employee training on a regular basis because the “automation era” will probably demand them to pick up new abilities. 

High Cost 

Automation of intelligent processes is an expensive task. However, development and implementation are pricey, like with other new technologies, but the benefits are numerous. In fact, a quite a percentage of annual cost decrease is anticipated after the initial cost of using this technology. 

Business Processes

The capabilities of RPA are perfect for repetitive, rule-based, high-volume tasks that don’t require any human judgment. This can include operations like copy-and-paste work, billing management, and various other data migration tasks. However, RPA implementation is particularly challenging for non-standard business processes that frequently involve human involvement. These more difficult activities frequently include interacting with clients or establishing interpersonal connections. Even though it requires an initial time investment, it’s critical for businesses to identify which of their processes are RPA-ready to ensure that automation goes smoothly. 

Integration with Legacy Systems 

RPA’s flexibility to configuration makes it simple to overlook seeking out and implementing advice from the technical personnel regarding technical and operational difficulties. Nevertheless, following RPA maintenance guidelines after the implementation phase is the simple solution to go for. 

Before implementing RPA, businesses frequently take all necessary steps. They do not, however, address pushbacks that may occur after the automation is implemented in the production. Matellio can help you with providing RPA development services that can automate your business processes with better understanding to let you run your processes smoothly as well as efficiently. 

Also Read- Choosing the Right Robotic Process Automation Software for Your Business

Use Cases of RPA in Healthcare  

Introducing RPA in the healthcare industry will automate various challenging operations for administrators and medical staff in hospitals and clinics. RPA enables healthcare organizations to increase productivity and provide patients with better medical treatment.  

Use cases of RPA in healthcare

Scheduling Appointments  

Appointment scheduling is a time-consuming process that RPA might handle. By scanning incoming data and scheduling appointments based on pertinent information, such as symptoms or a suspected diagnosis, a doctor’s availability, location, or the most convenient time, RPA, for instance, might significantly boost efficiency. This would not only free up healthcare personnel from time-consuming scheduling duties, but it would also probably result in higher patient satisfaction.  

Also Read: How to Develop Medical Appointment Scheduling Software?

Billing, Payments, and Claims Management  

RPA can speed health payment settlement by combining different charges, including testing, medications, food, and doctor fees, into a single, easier payment. Healthcare practitioners can save time and avoid billing errors with this efficient and precise bill processing. Furthermore, if there is a problem with the expense or a delay, RPA can be set up to email patients customized reminders.  

RPA can also automate time-consuming health claims. An RPA system can check the status of a health insurance claim in 12 seconds as opposed to 85 seconds for a human, which means that one robot could complete the work of nine full-time employees without making any mistakes.  

Post Treatment Care  

RPA can also control post-discharge care, enabling patients to recuperate with assurance at home after leaving a medical facility. RPA might remind patients to take their medications, consume their nutrition, or stick to a meal plan. RPA might also remind individuals to take important measurements, like blood pressure, and then alert medical staff if something seems out or concerning. In addition to facilitating at-home recovery for patients and relieving strain on hospital beds for healthcare providers, this can also enhance the patient experience.  

Improving the Healthcare Cycle  

Healthcare professionals gather large amounts of patient data, including personal details, diagnoses, and treatment regimens. Extracting and optimizing such data for analysis can be time-consuming and difficult because they are all housed in a single, generic database, increasing the amount of data with people and their problems. As a result, healthcare practitioners might need to extract and optimize data continuously.  

RPA software can easily record and manage rising data quantities. Hospitals and clinics can optimize and extract their data using RPA in the healthcare industry to develop analytics using other digital technologies. Such analytics will provide substantial insights into various diagnosis techniques and treatment modalities. By utilizing this information, healthcare professionals may make precise diagnoses and create well-suited therapies for the patient. Using this method, medical professionals may monitor and analyze huge amounts of data while focusing on attending to and helping their patients. 


Final Words

Although these obstacles to RPA adoption might at first seem formidable, careful preparation and consideration can enable businesses to take full advantage of all that RPA has to offer. Furthermore, when considered as a whole, the competitive advantages that RPA gives businesses through using lean operational concepts significantly surpass any potential implementation-related difficulties, many of which are essentially growing pains as businesses adjust to the new technology. 

Companies will achieve successful implementation if they consider leveraging healthcare technology consulting services. The experts can help to overcome initial obstacles like deciding which operations to automate and dealing with employee reluctance.

Organizations will eventually be able to expand the level of automation within their enterprise by identifying new applications for RPA among their business activities. This will promote widespread technology adoption across the organization and assist businesses in realizing even greater, organizational-wide advantages of an RPA solution. 

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