Top 6 Hospitality Technology Trends to Follow in 2023 and Beyond

Updated on Jan 12th, 2024

Top 6 Hospitality Technology Trends to Follow in 2023 and Beyond

The hospitality industry is growing at a rapid pace. Whether we talk about AR/VR menus, AI-driven customer support solutions, recommendation systems for personalization, or even IoT solutions for room automation, countless hospitality technology trends benefit businesses. In fact, the benefits of these technological trends for hospitality are so immense that around 77.6% of hotels plan to expand their tech investments in the coming years.    

But what are the top hospitality technology trends that can benefit your business in 2023 and beyond? How to implement them, and what to consider while implementing the current technology trends in the hospitality industry. Let’s discover answers to all such questions!

  • The hospitality industry is changing at a rapid pace due to the latest advancements in digital transformation services. 
  • Top brands and even new emerging companies in the hospitality sector are leveraging AI, IoT, AR/VR, and Cloud Computing to enhance their operations and deliver the best guest experience.  
  • There are several hospitality technology trends that have emerged to be a boon for the industry. To name a few, we have voice-enabled smart rooms, AR/VR menus, chatbots for customer service, etc. 
  • Apart from these technology trends for hospitality, we have some other trends like the use of drone apps, EV charging station locator apps, robots for room services, etc. 
  • You can connect with a reliable digital transformation service provider like Matellio to implement these top hospitality technology trends in your business.

Stay Ahead of the Competition – Top Hospitality Technology Trends for 2023 and Beyond

Upscale your hospitality businesses’ operations, adopt the latest technology trends, and beat the competition with these latest technology trends in the hospitality industry.  

Smart Rooms with IoT and Voice based AI ApplicationsSmart Rooms with IoT and Voice-based AI Applications

IoT and AI have hugely transformed many industries and hospitality is no exception. These two futuristic technologies fuel many successful hospitality technology trends. For instance, imagine your customers walking into your hotel room. The room is equipped with smart sensors and AI modules that already know their preferences – their favorite music is playing softly, the lights are adjusted to their liking, and the temperature is just perfect. Well, that’s what smart rooms are!   

Companies are leveraging IoT development services and custom voice-based AI applications through which customers can easily control every facet of their room with voice commands. They can dim the lights, change the room’s environment with perfect music and temperature, and even switch the geyser on with just some voice commands.   

And these smart applications are not just a sci-fi concept or a new model in the market. In fact, as per Statista, the global smart home market could reach $141 billion, a clear indicator of the adoption of this innovative hospitality technology trend.   

So, why should you lag when your competitors are leveraging this trend? Connect with a reliable IoT development services provider to implement this latest technology trend in hospitality!  

Cloud computingThe Adoption of the Cloud for Better Computing and Security

Cloud computing is another technology trend in hospitality, gaining huge momentum. And why not? After all, the top concerns like ineffective data storage, absence of real-time customer analytics, and faster data computing can easily be resolved by adopting cloud integration services.  

We all know that data is the top asset to win today’s competition. However, the legacy systems can neither store such huge data generated via sensors and other touchpoints nor can they analyze that data to offer unique insights. That’s where cloud computing comes into play!

Hospitality Technology Trend - Stats

Companies adopting cloud services and SaaS applications can easily host their critical data on the cloud and keep it secure from thefts, fraud, and natural disasters. Things like real-time analytics and flexibility offered by cloud-based enterprise solutions improve decision-making and efficiency. Automation reduces costs, while robust security protects against breaches. Embracing cloud-based solutions enhances operations, revenue, and customer experiences in today’s competitive landscape. 

Contactless Check ins-Check outs and Mobile App DevelopmentContactless Check-ins/Check-outs and Mobile App Development

Frustrating long waiting lines at the reception, human errors in booking rooms, reduced staff productivity, and more. Well, there are countless issues with human-dependent check-ins and check-outs. That’s where this robust hospitality technology trend comes into play!  

Today, leading hotels across the globe are investing in digital transformation services that promote contactless check-in and check-out. In fact, the use of custom mobile applications to promote this service is at its peak. But how exactly do contactless check-ins help hotels?  

Well, this technology allows guests to bypass traditional front desk interactions and complete these processes using their own devices. And to facilitate such a unique system in the hotels, custom mobile apps are used. Hotels today are investing in mobile app development services that allow guests to complete these tasks remotely. These custom mobile apps allow guests to check in online, choose their desired room, and even access their room keys digitally.    

Furthermore, guests can scan QR codes placed on signage to access the necessary forms directly. All that eventually enhances their experience and offers your hotel better brand value and loyal customers. They can even pay through digital means using these contactless capabilities.    

So, to implement this hospitality technology trend, you must seek a trusted mobile app development company with expertise in creating such unique applications for the hospitality industry. Look for the one that offers free consulting, complimentary market and competitor analysis, and flexible hiring models. Well, Matellio does offer all these perks and many others to its clients; hence, choose wisely!  

Intelligent-Business-Automation-SolutionsIntelligent Business Automation Solutions

Inventory management, customer management, accounting, invoicing, spending management, and more. One has to manage countless operations while running a hotel business. But what if we tell you that all these mundane and complex tasks can be automated? Well, that’s what this robust hospitality technology trend is all about!  

With the advancements in digital transformation services, the hospitality industry started to leverage intelligent enterprise solutions for automating and streamlining tasks, including expense management, inventory management, staff management, customer management, accounting and billing, finance management, and more.

Hospitality Technology Trend - Stats

Various enterprise software development companies, like Matellio, offer state-of-the-art custom solutions equipped with next-gen technologies like AI, ML, IoT, etc.  

They leverage the latest technology trends in hospitality to create unique solutions that can easily increase efficiency and reduce errors, allowing staff to focus more on improving guest experiences.  Hence, you should also adopt this latest hospitality technology trend by connecting with a reliable and experienced AI development company 

AR VR based Solutions DevelopmentAR/VR-based Solutions Development

AR/VR solutions development could not be missed when exploring the latest technology trends in hospitality. Although AR/VR is not a new term in the market, its revolutionary benefits in the hospitality industry have lured many leading brands across the world. Today, the hospitality sector is embracing this technology trend by investing in Augmented Reality (AR) and Virtual Reality (VR) to enrich guest experiences.   

These technologies are redefining guest engagement, from virtual tours of hotel rooms to AR-based navigation systems in large resorts and even AR/VR-based menus. Let’s learn the benefits with a simple example. If you invest in AR/VR software development, your guests can explore different room types and features without leaving their current location. Additionally, AR and VR-based custom solutions can also be used to offer more engaging and interactive experiences for guests, such as virtual game shows, escape rooms, and virtual reality experiences.  

In short, this hospitality technology trend is the best way to ensure the highest level of CX and more valuable customers. So, why wait until you can start today? Connect with a reliable software engineering services provider who is also an expert in next-gen technology, such as AI, AR, VR, IoT, etc.   

Cybersecurity and PersonalizationCybersecurity and Personalization

According to a study by Epsilon, 80% of customers are more likely to purchase when brands offer personalized experiences. Hence, it is clear that personalization cannot be missed to survive and win today’s competitive market. That’s why leading hotel brands today leverage this hospitality technology trend and invest in smart solutions like recommendation systems, chatbots, and other AI-driven enterprise solutions that promote better CX.   

Many also invest in mobile app development to roll out custom apps for guests. On the other hand, as hotels collect vast amounts of customer data, ensuring cybersecurity becomes paramount. Advanced cybersecurity measures are being adopted to protect sensitive information. Hence, you should also adopt strong security measures for your hotel’s enterprise solutions.


What Other Tech Trends Can Benefit the Hospitality Industry in the Future?

Well, those were the latest technology trends in hospitality that have the potential to transform your business into a profitable venture in 2023 and beyond. But are those the only trends that can benefit the industry? Well, we all know that change is the only constant, which is true for the hospitality sector.  

Apart from all these top hospitality technology trends, there are a few other promising trends that can be a game changer for your business. Let’s explore them!  

Apps for Electric Vehicles

The coming era is all about sustainable development, and EV cars are a part of that process. Lately, many brands have launched their EV models, and the future will all be about these transformative vehicles.   

Hence, you should embrace this trend as a successful hospitality brand to enhance your company. You should invest in creating custom apps for EV vehicles, especially the EV charging station locator app.   

That way, you can enhance the visiting experience of your guests by offering them nearby charging stations and smoothening their vacations.   

Read More: EV Charging Station Finder App Development  

Robots for Room Service

Automation today has not just remained to self-learning chatbots and smart inventory solutions. In fact, the latest technology trends in hospitality facilitated the creation of AI-driven robots for streamlining mundane tasks such as cleaning, room services, guest handling, and more. You can leverage this hospitality technology trend to streamline tasks such as room service, helping with check-in and check-out processes, providing information about the hotel and local attractions, and providing security.    

Drone Surveying Apps for Hotels

Drone surveying software or apps for hotels can be a great asset in surveying the area and gathering valuable data. Drones can be used to survey the grounds of the hotel, take measurements, and collect data that can be used to make decisions regarding the potential for new construction or even maintenance of existing buildings.   

Additionally, they can be used to identify potential hazards, such as broken branches or other debris that could pose a danger to guests. Drone surveying apps can also help identify areas that need renovation or repair and provide the hotel with a valuable visual aid in terms of marketing. Drones can be used to capture stunning images of the hotel grounds.


Matellio- Your One-Stop-Solution for Transforming Your Hospitality Business

So, those were the top hospitality technology trends that can be a big game changer for your business to flourish in 2023, 2024, and beyond! However, a common concern applicable in all those trends was partnering with a reliable digital transformation service provider. A partner that could assist you in choosing the best technology trends for hospitality and help you create robust solutions and deliver cutting-edge services.   

That’s where Matellio comes in!  

As a leading software engineering studio in the USA, we can help you transform your hospitality business using next-gen tech, robust services, and business-focused enterprise solutions. Whether you want to implement IoT, AL, AR/VR, ML, or even leverage cloud integration services, we can be your trusted digital transformation partner.   

Not just that, we are also capable of developing user-centric custom solutions and mobile apps that are built using the latest frameworks and libraries. You can hire dedicated developers to modernize your legacy solutions or build digital apps from scratch. And we have experience in delivering such solutions and services to brands worldwide.  

In short, we have expertise in identifying the best hospitality technology trends and implementing them in your business.  

So, why wait for your competitors to win? Contact our experts today over a free 30-minute consultation call and get a free no-obligation quote for your business idea. Simply fill out our form to get started!

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