How to Build On-Demand Services App?

Updated on Jan 22nd, 2024

On-demand Service App

With the gradual shift in customer needs and with the introduction of digitization in the global market, many new aspects came forward replacing the old ones. And in such a scenario, the on-demand services app gained a huge popularity amongst the global audience. Today, service apps are everywhere – every field you imagine and think of is linked with the on-demand market. With a variety of services, high speed, and high-quality delivery, the on-demand apps became a major trend of the global market. And besides all, the customization factor, and the reliable services contributed to the success of servicing apps in the global market.

Let’s have a look at some of the most amazing statistics of the on-demand apps to better understand their impact on the global audience.

On-Demand Services AppThe facts mentioned above strongly predicts the overall success a marketer could experience by investing in on-demand service applications. But, how can you develop a feature-rich servicing app to enhance your business operations and to bring value for your business? Struggling to find answers to your question? Don’t worry, we have got you covered!

In today’s article, we will cover the major aspects of on-demand app development and will also give you the best ideas to make the on-demand service app perfect for your business. So, let’s start from the starting!

What is an On-demand Service App?

Now, before we move forward, it is vital to discuss the main term, i.e., service apps! Service apps, or to be more precise, an on-demand service app is an amazing platform that connects the right buyers with the perfect sellers. In other words, service apps help the users to access their favourite services while sitting at their homes.

Whether you are looking for beauty sessions, or a healthcare consultant, or even a taxi ride, an on-demand platform covers that all. These service apps help to solve all the major and minor problems of the users in an efficient manner.

The on-demand apps help to connect the service providers with the right kind of customers, and in doing so, they charge a substantial amount from the service providers. And that’s how they generate their revenues. Afterall, who likes to travel to the restaurant or saloon and wait there for long hours when their services could be accessed while sitting at home! Maybe that’s why the on-demand apps are so popular in the global market.

How On-demand Apps Work?

How On-demand Apps WorkSo now we have the basic idea of what servicing apps are? Let us now understand the working procedure of the on-demand service apps to get a clear view of the concept.

1. Request by the User

In the initial stage, a request is made by the users for a particular service that he/she wants to leverage.

2. Matching the Request

In the second stage, the admin of the on-demand app matches the user’s request with an appropriate service provider.

3. Payment Authorization

In the next step, the users make the payments either from their cards, or by leveraging the latest digital payment platforms.

4. Service Delivery

Once you make the payment, the service you ordered gets quickly delivered to your preferred location.

5. Confirmation of Delivery

In the fifth stage, the confirmation of delivery takes place which is confirmed by the user and the delivery person.

Why are On-demand Service Apps so popular in 2020?

According to a recent survey, almost 42% of the Americans have leveraged at least one of the on-service apps, and the number is expected to grow with time. Let us see what lures the users towards on-demand service apps.

1. Lower Service Costs

The first and the foremost benefit of a service app is its cheap services. On-demand platforms offer services at a reduced cost as compared to the traditional service providers. That also serves as a main factor in driving the users towards service apps.

2. 24*7 Availability

All time availability can also be considered as one of the top most benefits of an on-demand service app. Meaning, you don’t need to worry about travelling physically to the place to access the services, your smartphone can do all the work.

3. Perfectly Adjust to User Needs

Even if the service provider doesn’t have the capability to adjust to the customer’s need, the on-demand apps are flexible enough! These servicing apps perfectly know what you want and cater to your needs in an effective manner.

4. Offers Multiple Payment Options

Even if you forgot to carry the cash, or you do not have the exact change, on-demand service apps will never let you down! They offer multiple payment options from credit/debit card payments, to mobile payment options, you can leverage almost any platform to pay for the services you enjoy.

5. Provides Variety of Services

From food, shopping, to plumber, or even a tutor, on-demand apps provide you an extensive range of amazing services that can make your everyday life much easier!

6. Hassle-free Approach

Hassle-free working pattern is also amongst the top most benefits of on-demand apps. Meaning, unlike the traditional services, the on-demand service app lets you store all your critical information like payment details, delivery location, etc. at one go. And that’s all! You do not need to enter all your information time and again.

7. Offers Competitive Edge

Last but not least, on-demand apps also offer you a competitive edge over your competitors. While they may have a perfect customer service approach, as far as you may not scale your business according to the latest customer needs, you may not succeed in the global market. And building on-demand apps is surely a perfect way to win the modern-day user’s heart.

Also Read: How to Read a Car Rental app like Turo?

Types of On-demand Apps

Now that you might be convinced enough to invest in an on-demand service app, let us take a closer look at what are the types of on-demand apps that are available in the global market.

Taxi booking, baby sitting, flower delivery, food delivery, music streaming, podcast, and the list goes on –  that’s how vast the on-demand industry is presently. And it is no doubt that the on-demand market will soon witness more such apps in its sector. But, what are the trending categories of the on-demand market? Scroll down to know more!

1. Taxi Booking Services

Taxi-Booking-AppTaxi booking, or what we call as cab booking services is one of the most popular categories of the on-demand service industry. Almost all the cities and states of the world today leverage the taxi booking apps very actively to solve their transportation problems.

Moreover, the involvement of some big names like Uber, and Lyft, have also significantly transformed the robust taxi booking services. They provided some of the most effective and user-friendly functionalities in their apps that drove the global audience towards the taxi booking platform.

Features of Taxi Booking App

  • Inbuilt Payment Option
  • Map and GPS Navigation
  • Fleet Management for Admins
  • Real-time Ride Notifications
  • Advanced Feedback System

Some Popular Taxi Booking Apps

  • Juno
  • Flywheel
  • Curb

2. Healthcare Services

Health-and-Fitness-AppThe next big stream that is equally benefiting from the on-demand app market as taxi booking services is the healthcare sector. Yes, you heard it right! The healthcare services are improved a lot with the introduction of on-demand apps in the global market. Not only the healthcare services improved, but it also gave the patients and the doctors a more effective communication platform.

Today, users can easily send their medical test reports to the doctors for better consultation, and the doctors can also prescribe them medication from the same platform. All that, with an on-demand healthcare app.

Features of Health and Fitness App

  • Schedule Consultations
  • Online Doctor’s Appointment 
  • Fitness Tracker
  • Share Reports
  • Live Chat

Some Popular Healthcare Apps

3. Food Delivery Services

Food-Delivery-AppFood delivery market is also one of the fastest growing segments and has benefited a lot from the emergence of on-demand apps. Today, you can order almost anything from your favourite restaurant, or cafe, while sitting at your home.

You will get all your favourite food items at your doorstep, and that too at a discounted rate! Well, all that is because of the on-demand food delivery apps. The food delivery market transformed itself after the introduction of on-demand apps, and due to this reason, many big names like Uber invested in on-demand food delivery apps.

Features of Food Delivery Apps

  • Order Tracking
  • Multiple Payment Option
  • Pricing and Discounts
  • Order Customization

Some Popular Food Delivery Apps

4. Household Chores


Last but not least is the household chores. Now, some of you may be wondering how can household chores be simplified with on-demand apps? Well, let us tell you that the on-demand market has not only impacted the top industries of the global market, but has also penetrated into the common lives of the people.

Many on-demand apps like, grocery delivery, house cleaning, pet care, and even baby-care apps are readily available in the global market. And because of such amazing apps, the household chores have simplified drastically.

Features of Household Apps

  • Secure In-app Payments
  • Request Management
  • Service Selection
  • Ratings and Reviews
  • 24*7 Support

Some of the popular Household Apps

How to Build an On-demand Service App?

Finally, we are at the most awaited section of our article – how to develop an on-demand service app. So, let’s quickly dive in to discover all the vital steps necessary for a smooth on-demand app development process!

1. Conduct a Research

Firstly, you need to conduct a proper research before initiating the development process. Meaning, you need to understand the major goal of your on-demand app development. For that, you should understand the problems and issues faced by your target audience, and should also analyze how your app could solve all those problems.

Here are some main tips to do a thorough research:

  • Learn more about your customers, their online behaviour, pain points, and finally their needs.
  • Concentrate on your competitors and ask your audience which particular app they like and what features they like in that app. Also include all those features that your users think are of no use.
  • Next and the final tip is try not to please everybody. While this tip may sound a bit absurd to some of you, it is very crucial in making your on-demand app a hit in the global market. When you develop your app, you need to remember that it will solve the major and the minor problems of almost all your users, but there may be some, who issues are beyond the limit of your app. So, try to solve the majority of your user’s problems without pleasing everyone.

2. Identify your Platform

Once you have critically analyzed your target audience, and understood your main goal behind the on-demand app development, the next big step is to identify a suitable platform for your app.

Meaning, you need to select the operating platform, on which your app is to be built. How can you decide that? It’s pretty simple! You can get the idea of the preferred platform by the research you conducted in the above step. Find out what percentage of your target audience uses Android, and what percentage uses iOS.

Finally, when you have a clear idea, select that platform. Though, it is often seen that many marketers select the cross-platform app development to target the users of both the operating systems. To get more ideas about cross-platform apps, click here.

3. Include all the Relevant Features

Including all the necessary features is again a vital step that you need to take care of. Remember, the features you include can play a major role in determining the success of your mobile app. So, try to include all the basic and some unique features in your app to make it a hit amongst your audience.

Now, to make your work more simplified, we have added a list of all the features down here that you could include in your service app.

  • Profile Creating
  • Service Availability
  • Schedule Appointments
  • Push Notifications
  • Digital Payment Module
  • Geolocation
  • Smart Search
  • Book/Cancel Services
  • Advanced Analytics
  • Accept/Reject Requests
  • Provider’s Verification
  • Two-Factor Authentication
  • Referral Earnings
  • Customer Support
  • Legal Protection
  • Booking through SMS
  • Review and Ratings

To know more, visit today!

4. Hire Certified Developers

The last big step is to hire certified developers to make our development process a smooth task. For that you have two options – either go for an in-house development team, or outsource experienced developers from a software engineering firm like Matellio.

Now, both of the options have their specific perks, outsourcing the development team is still considered the best idea. Why? Because, an experienced software engineering firm will have solutions to all the issues that one might face during the development process. Furthermore, they can even give you some out-of-the-box ideas to make your on-demand apps more successful on the global platform. Still confused? Read our guide here to know all the benefits of outsourcing an experienced mobile app development company.

6 Things to Consider while Developing an On-demand App

So, now that you have decided to develop your app, there is something more you should be aware of. Here are a few critical aspects that need to be addressed while investing in an on-demand service app development. Let’s take a look at some of those!

1. Affordability

The first and foremost aspect that you need to address is affordability. Meaning, you have to select the most feasible option that can help you in a perfect on-demand app development, without utilizing much of your monetary resources.

For that, you can consult various software engineering service providers and can compare their quotes. However, try to remember that sometimes, the not-so-trusted firms, in order to get the project, quote very less. So, you need to stay away from those a they are not trustworthy and might hamper your business growth

Instead, try to go for the firms of the Asian region as they somewhat cost less and provide you the perfect features and great ideas for your app.

2. User Experience

User experience, or what we commonly call, UX also plays a significant role in determining the fate of your mobile app. Even if you have included all the relevant features in your app, and if they are not accessible by your users, then they are of no use.

So, a tip is to invest adequately in enhancing the UI of your mobile app, and always include the user-friendly features and user-friendly themes. That way, you users could get most from your mobile app, and as we all know, a happy user means more business! So, keep the tip in your mind.

3. Market Gaps

Now, that’s a crucial point to remember. Before investing in a certain type of service app, it is very crucial to know the actual status of the service in the region you are trying to target. For instance, if you think that your target region has less food delivery aps, and people here find it difficult to reach restaurants, everytime they want their favourite food, then it is best to invest in food-delivery apps, else not.

Remember, it was an example, and there may be more vital factors that you need to consider before making any decision. But, one thing remains the same –  you have to firstly analyze the market, and then invest in a service app.

4. Ease of Payment

Try to include all the popular payment channels in your service app to make it more popular and accessible for your users. Payment always remains the crucial aspect and by including all the payment gateways, you are making it easy for your users to choose your service app over your competitor with selected payment channels.

5. Algorithm for Connecting Buyers with Sellers

The next big thing to consider before investing in a service app is to have a perfect algorithm that could help you connect the right kind of seller with the person in need. That means, you need to include a proper technology stack, that can identify the perfect seller-buyer combination to enhance your app’s services.

6. Operations and Support Team

Last but not least, to properly and effectively manage your app, you need to have a dedicated operations and support team. Many times, the user may face some difficulties in processing your app. At that time, the customer support team could efficiently handle your user’s queries and can solve them in an effective manner.

On-demand App Development Cost

Now, you may be wondering what are the costs associated with the on-demand app development? Let’s make it clear for you!

Like all the other mobile apps, the cost of developing an on-demand service app also depends on some major factors. To name a few, we have:

  • Managerial Cost
  • Design Cost
  • Development Cost
  • Testing Cost
  • Customization Cost

Besides all those, there are certain other costs that contribute to the overall cost of the on-demand apps. To get a clear view of your project development cost, you can contact us anytime you want. We are always here to help you in the best possible way!



To conclude, we can say that the world is changing at a much faster-pace and so should your business do. On-demand apps have become a great trend in the present scenario, and are expected to rise more in the coming years.

With that said, if you are an organization, and want to develop one such on-demand app that can bring a new value to your business, then always feel free to reach us. We, at Matellio, have years-long experience in developing feature-rich and scalable on-demand apps for various industry-verticals. Whether you are associated with the education industry, or with retail, or even want to develop household apps, we have the perfect resources for you.
Reach us to book you free-30 min consultation today! Visit

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