Enterprise AI: Driving the Business in Future

The range of use cases of artificial intelligence within the enterprise can be seen expanding and evolving with time. So, where do you see the various industries standing in the coming years? Your answer would revolve around the adoption of next-gen technologies and their integration within the ongoing operational processes.  

The term “enterprise AI ” will take off entire businesses as industries evolve with rapid digitalization. As per recent research, the market size of the global enterprise artificial intelligence was valued at 11.9$ billion in 2021. This value is estimated to grow at a CAGR of 34.7%, up to 155.8$billion by 2030. (SOURCE)  

The experts have evaluated that the digital revolution is taking over the entire industry, which is the core reason for pushing the adoption of AI-powered technologies within different enterprise sectors. 

What Is Enterprise AI? 

It is one of the most crucial questions that you might have. Well, it is a platform in which the set of technologies are integrated. These technologies are driven by the power of AI and make organizations strong enough to develop a completely new system that can help them stand strong against their competitors in the market.  

It is right that enterprise AI is the category separating the traditional strategy design from the latest and most advanced one. It is one of the significant driving factors supporting the digital transformation of businesses. With the help of the advancement of AI and ML, enterprises or organizations can deliver top-notch solutions that will ultimately help their businesses to grow.  

AI beholds the future of the businesses of any industry, and here, through this blog, we will help you draw an idea of the same.  

What are the Different Enterprise AI Applications? 

Artificial Intelligence is not a word that requires an introduction, as now it has established itself quite well in every sector of industries. It is used to improve the efficiency of operations and enhance its outcome.  

AI for enterprises is revolutionizing businesses by adding wings of automation and helping them seek a way that leads to accurate decision-making using the relevant data from every source. No one or two but multiple departments combine to form any enterprise, and it is not surprising that the impact of AI can be seen in each of them. Here we will be talking about a few major applications of AI that helps the enterprise to grow. 

1. Enterprise AI Solutions for Marketing 

Enterprises are adopting AI as it helps in enhancing the customer experience and making operational processes more efficient. Artificial intelligence allows the organization to analyze the market situation and gather vital information about its target customers. These pieces of information or data are being further used to increase lead conversions by reducing the team’s efforts. Some of the major uses of AI in the field of marketing are: 

Enhancing Website Experience 

Any user sitting at any global location can scroll through your services with the help of technology. Almost every organization has its website, which becomes the face of its brand by offering relevant information about its services and objectives. Enterprises can use AI to improvise websites and their appearance. It can happen by making the website smart enough to display relevant offers as per the customer’s demand. 

Image Recognition 

With the help of computer vision, computers can drag out the meaning within digital images. Marketers utilize these inputs to analyze the millions of pictures from different platforms, such as social media, and gain insight into how they can increase their brand awareness. Enterprises hire the best AI development services providers to integrate AI-driven computer vision within their systems.   

SEO Optimization 

Another vast field growing to become a pillar over which businesses stand is search engine optimization or SEO. It helps in analyzing the search volume, which helps in informing how many people are searching for any specific services or development. It helps in gaining better insight into the market’s emerging trends and helps enterprises get ready accordingly. 

2. Enterprise AI in Human Resources 

During COVID-19 and post-pandemic, human resource professionals have witnessed drastic changes in their field. Adopting technologies like AI has increased utilization of hybrid, and work-from-home strategies. These strategies call for several virtual recruiting and must be expanded so that employees joining or working should not face any issues. With the help of AI recruiting software human resource professionals could offer the best platform to the employees and enhance the company’s management. Here are a few major uses of AI in human resources.

Network Analysis of Organization 

With the help of artificial intelligence, the company can become more successful and sustainable. AI-powered tools can analyze enterprises’ informal and formal relationships with an external entity. It is also known as networking and helps develop strategies for business expansion. So, it is the power of AI that is used for the depth analysis of these data and then helps increase organic networking. 

Candidates Profile Analyzation 

Companies are using artificial intelligence to improve the talent bench of their organization. It can be done when the candidate hired is up to the requirement. The hiring process includes a part where the profiles of different candidates are analyzed as per the position’s requirement list. With the help of AI, the HR team can measure the potential that the candidate carries and rank them as per their skills for the available positions. In this way, the hiring process becomes easy and more reliable.   

3. AI for Enterprise to Offer Customer Support 

Businesses put their efforts and try to enhance their services for customers. The enterprises belonging to any industry have one common aim: to offer the best customer support services. There are various ways in which AI is becoming essential for customer support and offering the best services. It helps in scaling businesses and helping them in conquering the challenges enterprises face while delivering customer service. Here are some of the major uses of AI within customer support: 

Reducing the Number of Calls using Voice-Bots 

The voice bot’s services driven by AI can make the enterprise capable of attending to and guiding the callers within different options. The voice bots can sense or interpret the caller’s mood by detecting the situation’s seriousness. Chatbots and voice bots are similar in engaging customers and offering them flexible services. 

Establishing Enterprise AI Chatbots for Websites 

Businesses use AI based chatbots as the front-line agents offering customer service. These AI-driven bots are helping companies to handle the interaction with their potential customers. The conversational AI chatbots can be engaging and provide human-like warmth to the customers 24*7. The chatbot can answer customers’ queries and guide them about the different processes offered by the company. It can be a cost-effective way of providing an enhanced version of customer support. 

4. AI in Accounting 

Now it is understood that AI helps to add speed and accuracy within different processes with the automation feature. It improves the efficiency of the operations and thus is also helpful within the accounting department. Uploading files, sorting them as per categories, reading and analyzing them to correct the accounting codes, and much more work can be done with the help of AI. It does not get tired of the repetitive work and ensures no errors are made. It is the reason why enterprise AI platform is being adopted in accounting. Here are some of the major uses of AI in accounting: 

Automating Repetitive Task 

Accounting includes multiple processes within which the data has to be recorded, the transactions have to be categorized, data entry, scanning the receipts and analyzing the invoices, and much more. These tasks demand more repetitive work from the employees, and repetition means making the tasks lengthy and boring. When done manually, the chances of having an error with the data are high. On the other hand, enterprise AI has taken these hectic tasks and converted them into speedy ones by adding automation. It also assures that the data-related work has no errors. 

5. Enterprise AI In Sales 

Sale is a crucial part of any enterprise, and they want to strike a balance between machines and humans to achieve the best of their sales strategy. Now, this is possible when the automation of AI is added to the operations. The surveys also have shown that integrating enterprise AI solutions within sales can help increase lead quality and reduce call time. It has proved to be a cost-effective way for enterprises to increase revenue. There are different used cased of AI within sales, and they are: 

Sale Bot 

Chatbots have helped in making the sale more engaging. It helps in offering flexibility to website visitors by providing 24*7 services. The tailored messages save the customers’ time and help them interact. With the help of AI, automated emails with a personalized touch can be sent to customers.  

Offering Forecast Demand 

Undoubtedly sales related forecasts take time to be achieved. But with the help of automation, it can be done easily. Enterprise AI software helps in automating interactions and gathering data without any mistakes. It also helps in analyzing historical data, which helps in offering accuracy to the forecast made for specific demands. 

6. AI in Contact Centers 

Contact centers have encountered drastic change by implementing the advancement of technology. The contact center has a very straightforward process that either increases customer loyalty or pushes them away. So, these centers must understand their clients better to offer efficient customer service. Enterprises deploy AI-powered virtual agents to care for the processes within contact centers. AI can gather a wealth of data and help organizations get a deeper insight into their customers. Here are some of the major uses of AI within contact centers: 

Expanding the Outreach of Campaigns 

With the help of enterprise AI, the campaigns can outreach many customers. The AI-powered voice bots can connect to multiple clients individually quickly and present them with the campaign’s objective. The data can be collected from here and passed to the sales teams, where the quality leads can be nurtured, and potential customers can be converted. 

Helping with Customer Queries 

In this era, customer expectations have increased. They do not wish to wait for companies to address their doubts. The contact centers have adopted an enterprise AI chatbot solution to offer customers quick and accurate assistance as per their requirements. The chatbots are always available to identify the required query from the customer end. And due to this, the customers always have the answers to their queries. 

7. Enterprise AI in Operations 

Different industries and businesses have various operations as per the services they offer. The need to rise better than the others in the market makes the operations complex and challenging for professionals to attain perfection. With artificial intelligence, handling these operations belonging to any business has become easy. It completes the process without any error and frees up the professional’s time for adding value in other sections. Here are some of the major uses of AI within operations: 

Offers Digital Change 

Businesses need to be fast in catching the trends to stand strong and have their name in the market. Adopting advanced technologies is part of this trend. The digital transformation era has arrived, and every operational business needs a technological approach. AI helps in achieving what is missing by adding automation and digitizing them.  

Enhances IT Processes 

Not one, but there are numerous perks that AI adds to the IT processes of any operation. It helps businesses by offering cost-effective AI applications. It automates cybersecurity and provides a safe platform for the data. AI can detect threats faster and more accurately than the human approach, and the enterprise stays safe from cyber-attacks. The entire IT-related system must be maintained, which can be time-consuming and hectic. But with enterprise AI platform, software maintenance and system updates can be done easily. 

8. AI in Manufacturing 

The manufacturing processes involve multiple time-consuming and repetitive work that is challenging to manage. But with the help of artificial intelligence, these tasks can be automated, offering better outcomes for the company.  

Manufacturers keep looking for ways to save money and yet deliver quality service. It is why the adoption rate of enterprise AI within manufacturing is high. With AI, production efficiency increases, and the risks involved decrease. The AI-driven tools involved in manufacturing help interpret the vast volume of the data gathered from the production side.  

The data pattern can be easily analyzed, and consumer behavior can be predicted. Here are some of the major uses of AI in manufacturing: 

• It helps to offer security within the production process. When done manually, manufacturing is prone to errors that can ultimately lead to blunders, but when AI is integrated, the anomalies can be easily detected. 
• When AI is adopted in manufacturing, it helps manufacturers gain vast visibility of every minor to the major process involved. It enhances the monitoring process, which in the end impacts by delivering the best quality product.
• When AI tools gather data in manufacturing processes, it is done quickly and accurately. With the help of better data analysis, AI for enterprises dealing with manufacturing processes can improve their risk management system. AI helps forecast losses through data analysis and thus leads the enterprise to better planning. 

Also read – 5 Ways AI Is Transforming The Manufacturing Industry

Perks of Adopting AI for Enterprise 

Enterprises from various industries are leveraging artificial intelligence to improve different sections of their business areas. It is because they understand that implementing AI-driven technologies within the business’s operational system can help increase financial advantages. It will also let the enterprise create the base, allowing them to dominate over its competitors in the coming time. Not just the financial perks, but there are multiple other benefits that enterprise AI has within. Here we have jotted down a few major ones for you: 

1. Innovation of Business Model 

The businesses offering services for various fields such as healthcare, finance, IT, logistics, and much more were working with a traditionally manual process. But the changing era made them look for the digital transformation consulting service providers. As with the implementation of enterprise AI, automation has helped these businesses to alter their strategies and gain more returns in terms of revenue. Using AI, companies are also expanding as the process of customer support, marketing, and brand awareness have been enhanced through this adoption. 

2. Enhances Customer Service 

With the help of AI, customer service can be more efficient. It can be given a personalized touch and reduce manual effort. By utilizing the best enterprise AI chatbot development services, the organization can offer 24*7 availability to its customers. 

3. Improved Quality and Monitoring 

Artificial intelligence can work with data. From gathering to analyzing, every site can be one with speed and accuracy, which ultimately enhances the quality of the services. Data is crucial as it becomes the base for several vital decisions. Not just monitoring the processes and the issues faced but also resolving them can be done using the power of AI. 

How is Enterprise Conversational AI Adding a Competitive Edge to Your Business? 

Conversational AI is one of the most upgraded versions of an intelligent system, as it can perform deeper conversations just like humans. The conversational AI can complete the task by understanding complex sentence structures with imperfections such as spelling errors, slang, or others. Chatbots are one of the crucial tools within conversational AI, and it using them opens multiple new opportunities for the industry.  

The enterprise AI chatbot can be user-specific, so any business belonging to any industry can integrate it within its system for different functions. Companies have understood the potential of conversational AI because it has made them more efficient than before and let them grow with the power of AI. But why is conversational AI considered the future of customer service? Let us understands by scrolling through the benefits it has:

• Enterprise conversational AI uses the technologies like Machine Learning and Natural Language Processing to offer customers a human-like interaction experience. NLP helps computers to understand the verbal and written forms of communication similar to humans and thus can offer the users more convenient interactions. With the help of NLP, businesses can see productivity growth.
   
• The bots that can be integrated using conversational AI services can be available 24*7 and offer the same level of perfection in every interaction. It means the automation processes are also involved in the system, so the chances of error in the repetitive processes are reduced. Being available for the customer 24*7 will positively impact the businesses.
   
• Chatbots also have the capability of generating leads. With the best guidance for any requirement of the customers, the chatbots can help website visitors into potential customers. Thus, the sale department have access to quality leads.  

Although the list of advantages for enterprise conversational AI have can go on and on. But here you can see the major dimensions covered by this technological gem.  

Conclusion 

Do you know what has kept humans apart from other creatures on this planet? It is the characteristic of evolving with time after understanding the requirement. Enterprise AI is also similar in this case to artificial intelligence, and the tools related to it keep growing as per the time requirement. When we look back, technology has taken a huge leap, and now with AI, we can understand the technology, and the amazing part is that it can understand our needs back. This balance will enhance the enterprises within multiple industries.