What is Call Accounting Software?
The telecommunication software documents all the telephone usage in a call network. The system captures, records, and assigns all the costs related to telephone usages with the large enterprises or small businesses. A call accounting solution detects both outbound and inbound calls, routings, and abandoned calls. The software is also called a call logging solution.
We offer custom Call Accounting Software for :
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Individual
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Startup
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Enterprise
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Fortune 500
Detect
Calls
Routings
Record
Calls
Efficient
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Call Accounting Software Expertise
Network Optimization
The robust call accounting solution is utilized for determining the optimization of data networks.
Application is used for monitoring network activities and bandwidth.
Identify under and over used trunks for optimizing trunking configurations
Monitor call routing effectiveness and help in taking better decisions for the company.
Staff Productivity
A call accounting software provides visibility into the activities and calling patterns of employees.
Minimize the productivity losses happening through non-business calling activities.
Used for evaluating the effectiveness of revenue-generating staff members and sales processes.
Helps in managing the responsiveness of customer service staff members.
Security & Compliance
Shield telecom companies from any sort of security attacks by monitoring for network attacks.
Facilitate regulatory compliance by providing tools for aggregating, monitoring, and analyzing data.
Enhance company’s accounting processes by documenting costs related to frauds.
Monitor internal communications for improving sales and financial visibility.
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Custom Call Accounting Software
Call Recording
The powerful call accounting solution records and indexes voice communication occurring through the network.
Call Securing
Limits the financial liabilities happening due to frauds by employing various fraud prevention techniques.
Call Monitoring
The software enables managers to communicate with agents through voices, and assist with the service issues.
Call Invoicing
Matellio designs an affordable call accounting solution that helps in accurately rating and billing all the calls made.
Customer Support
The software offers a full suite of call center functionalities for retaining and acquiring new customers.
Call CRM Tool
Enables higher profits through improved efficiency, customer acquisition, and personalized services.
Call Scripting
Helps in identifying incoming call sources and provides agents with campaign scripting and extra information.
Call Tracking
Recognise the source of incoming calls and locations for having an effective tracking and analysis of the call flow.
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Why Matellio?
Matellio, with its double-decade expertise team, is here to craft a well-designed Call Accounting Software Solutions for your organization.
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Frequently Asked Question
The time and cost of development usually depends on many crucial factors like features opted, platform selected, customizations, and so on. You can contact us anytime to get an accurate idea regarding your product development.
Definitely. The best part about us is we function according to agile principles. This helps us iterate the project during its development and include your feedback to enhance the product even before it is created.
We ensure to implement the best of the practices to avoid programming errors in the products we deliver. However, bugs creep in from time-to-time during usage. For these, we ensure the quickest possible resolution depending upon the criticality.
For sure. We are always glad to improve, and upgrade our work.
The scale of the project primarily determines resource allocation. For smaller projects, we assign a team of two developers and one QA along with UI/ UX experts. However, we are open to increasing the team if required on the prices, which are mutually agreed upon.
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