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What is Salesforce Service Cloud?
Salesforce Service Cloud is a cloud-based platform for customer service and support, which eases the same for businesses. The Sales Cloud CRM is equipped with new-age customer service and support management tools and technologies.
The Salesforce Service Cloud can be used by businesses looking forward to improving their support services & customer satisfaction. It enables businesses to get all the necessary data in one place & resolve queries faster and better.
Custom Service Selection
Third-party Integrations
Custom App Integration
Custom API Integration
Service Configuration
Salesforce Consultation
The Services We Provide For The Salesforce Service Cloud.
We offer complete solutions for integrating the Salesforce Service Cloud into your business environment. Our experts will integrate the features you want, so your employees can offer the best in customer support and services with ease.
Our Portfolio
For every real-world problem, we have delivered software solutions which reflect our expertise in diverse verticals.
Alcohol Delivery - eCommerce website of ordering alcohol
ShowrMe - eCommerce platform for efficient Registry management
Ostrij - An innovative Salesforce integration tool
Kipawa Hub - Digital employment solution
Modastylz - Fashion styling mobile application for shoppers
Why Choose Matellio?
Our Salesforce Service Cloud experts will ensure a seamless transition from legacy sales techniques to integrating the Service Cloud in your legacy systems or custom software solution. We ensure you make the most of your investment in Salesforce services.
Salesforce Experts
Hire Salesforce developers to get the most out of your software solution & your investment into integrating Salesforce Service Cloud in it.
Transparent Agreement
We make sure you know all the terms and conditions much before we begin work. If you want an NDA, we will do the same; just let us know in advance.
Salesforce Maintenance
For all Salesforce development, we provide complimentary maintenance & support from 30 days from when the solution is dispatched from our end.
Salesforce Consultants
Our Salesforce consultants will help you with all the ins and outs of Salesforce. We will together build the perfect solution for your business to reach new heights.
Flexible Hiring
Our clients get to hire on their own terms; we ensure maximum flexibility in hiring. You get to choose the hiring model you want or ask for a custom one.
Expert Architects
Our Salesforce Service Cloud experts will ensure the best architecture for the solution we create for you, ensuring maximum feasibility and efficiency.
The Process of Hiring Salesforce Developers
We at Matelio believe in providing utmost ease to our clients for hiring our developers and starting their projects. Here’s the process we follow.
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1
Request For Quotation
Consultation from BA
Market Analysis
Feasibility Check
Estimated Cost & Time -
2
Requirement Planning
NDA
Initial Design
Estimated Work Hours
Sprint Planning -
3
Development and Testing
Building the team
Documentation
Development
Testing -
4
Support and Maintenance
Software Updation
Adding Custom Features
Post-launch Support
Backups
Frequently asked questions
Answering the most common queries by our clients, at one place.
1. What is Salesforce Service Cloud?
The Salesforce Service Cloud enables businesses to provide better service and support to their customers. We integrate Salesforce services directly into your solutions, providing an environment to do all at once.
2. What are the benefits of Salesforce Sales Cloud?
The Salesforce Service Cloud offers various benefits over legacy systems; it enables you to gain every insight right in the solution. You will be able to improve customer service and support experience by a major factor.
3. Will you configure Salesforce Service Cloud according to my software?
Yes, we will configure it to work with your software solution. Our Salesforce experts will ensure the Salesforce Service Cloud is completely integrated with your system and configured just as per your business requirements.
4. How much does it cost to set up & configure Salesforce Service Cloud?
It completely depends on the software you are planning to integrate it into or the software you are planning to build. As a software development company we can ensure you minimum prices for either, but we will need a requirement list to give you a quote.
5. Can you assist me with choosing the right Salesforce services?
Our Salesforce experts will assist you with everything Salesforce has on offer, including both cloud services and platforms as service. We will help you choose the services you will need, according to your budget and business requirements.
6. Is Salesforce customer-centric?
Yes, Salesforce is very customer centric, and it is partly why they are so successful in their endeavors. The Salesforce Service Cloud is based on the notion of better customer support and service.
7. Will the Salesforce Service Cloud be integrated into my software?
If you want, we can, and if you are looking for a complete revamp and improving your business process, it is recommended that you get new software built. New software might cost more but will have every component per your business needs.
8. Can Salesforce Service Cloud be run on a mobile app?
Yes, the Salesforce Service Cloud is a mobile app compatible solution. We will integrate the service right into your mobile app, or create a new Salesforce based mobile app through the PaaS which Salesforce offers for building mobile apps.
9. Does Salesforce Service Cloud improve agent productivity?
Certainly, Salesforce Service Cloud is built around the notion to increase the overall productivity of the agents working in the system. Salesforce equips agents with appropriate data and tools to increase their productivity.
10. Will my customer service data remain secure on Cloud Platform?
Salesforce has built its name upon trust, there is no doubt about it. However, if you are dealing with sensitive data, we can add more layers of security to ensure even more security.