AWS Connect Services

Unlock the potential of cloud-based contact centers with Matellio as your AWS Connect Implementation Partners. Boost efficiency, improve customer satisfaction, and streamline your operations.

Key Performance Metrics

Customer Satisfaction Improvement

Increase in customer satisfaction through advanced AI capabilities.

Operational Cost Reduction

Reduction in operational costs by transitioning to cloud-based solutions.

Query Resolution Speed

Faster query resolution with real-time data synchronization and automation.

Transformative AWS Connect Implementations

Explore how Matellio has successfully implemented AWS Connect to revolutionize customer support and business processes for our clients.

Enhancing Customer Support


A prominent American video on demand company faced challenges with its in-house voice-focused solution. By transitioning to a Cloud Contact Center as a Service (CCaaS) model using AWS Connect, Matellio streamlined their customer support, integrated diverse CRM systems, and improved query resolution speeds.

Automating Business Processes


A leading US-based fleet management company needed to address the complexities of operating across multiple locations. Matellio transformed their contact center with AWS Connect, self-service IVR, CRM integration, and real-time tracking, boosting customer satisfaction and lowering costs.

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Benefits of AWS Connect


Easily scale your contact center up or down based on demand, without the need for significant infrastructure investments.

Cost Efficiency

Reduce operational costs by migrating to a cloud-based solution and eliminating the need for on-premises hardware and maintenance.

Advanced Analytics

Utilize AI-powered analytics to gain deep insights into customer interactions, agent performance, and operational efficiency.

Enhanced Customer Experience

Provide a seamless and personalized customer experience across multiple channels, improving satisfaction and loyalty.

More Productivity
Improved Agent Productivity

Automate routine tasks, allowing agents to focus on complex customer issues and deliver higher value interactions.

Enhanced Compliance
Security and Compliance

Ensure data security and compliance with industry standards, protecting sensitive customer information and maintaining trust.

Our AWS Connect Services

Cloud Contact Center Solutions

Transition from on-premise to cloud contact centers with AWS Connect. Ensure seamless customer interactions and faster query resolutions.
  • Streamline customer support.
  • Improve query resolution speed.
  • Reduce infrastructure costs.
  • Enhance scalability.
  • Ensure high availability.
Cloud Contact Center Solutions

Omni-Channel Support

Integrate multiple communication channels like voice, chat, and social media to provide a comprehensive and cohesive customer experience.
  • Provide seamless communication.
  • Improve customer engagement.
  • Enhance multi-channel support.
  • Ensure consistent experiences.
  • Boost customer satisfaction.
Omni-Channel Support

CRM and Workforce Management Integration

Connect diverse CRM and workforce management systems to streamline operations and enhance agent productivity.
  • Integrate CRM systems efficiently.
  • Streamline workforce management.
  • Enhance agent productivity.
  • Ensure seamless operations.
  • Improve data synchronization.
CRM and Workforce Management Integration

Self-Service IVR

Implement intelligent IVR capabilities to route calls to the most suitable agents, reducing wait times and improving customer satisfaction.
  • Reduce call wait times.
  • Improve call routing efficiency.
  • Enhance customer self-service.
  • Provide intelligent IVR solutions.
  • Boost customer satisfaction.
Self-Service IVR

Real-Time Data Synchronization

Ensure all channels are synchronized in real-time for accurate data flow and better decision-making.
  • Enable real-time data flow.
  • Improve decision-making.
  • Enhance data accuracy.
  • Synchronize multiple channels.
  • Boost operational efficiency.
Real-Time Data Synchronizatio

Automated Agent Processes

Automate routine tasks and processes to allow agents to focus on high-value customer interactions, improving efficiency and satisfaction.
  • Automate routine tasks.
  • Improve agent efficiency.
  • Enhance customer interactions.
  • Reduce manual errors.
  • Boost overall productivity.
Automated Agent Processes

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    What is

    Why Choose Matellio?

    Customized Solutions
    Customized Solutions

    Tailored services and solutions to meet the specific needs and challenges of your business.

    End-to-End Support

    Comprehensive support from planning to execution and beyond, ensuring a smooth transition and operation.

    Advanced Integration Capabilities

    Seamless integration with existing CRM, ERP, and workforce management systems.

    Focus on Innovation

    Leveraging the latest technologies and best practices to deliver innovative solutions.

    Frequently Asked Questions

    1. What is AWS Connect, and how can it benefit my business?

    AWS Connect is a cloud-based contact center service from Amazon Web Services that allows businesses to deliver superior customer service at a lower cost. It benefits your business by offering scalability, omnichannel support, AI-powered automation, and seamless integration with existing systems.

    2. What are the costs associated with implementing AWS Connect?

    The costs of implementing AWS Connect vary based on your business needs and usage. AWS Connect follows a pay-as-you-go pricing model, meaning you only pay for the resources you use, which can lead to significant cost savings compared to traditional contact center solutions.

    3. What kind of support and training do you provide during and after the migration?

    At Matellio, we offer comprehensive support and training throughout the migration process. Our services include initial consultation, customized implementation, staff training, and ongoing support to ensure you get the most out of AWS Connect.

    4. Can AWS Connect handle large volumes of customer inquiries, especially during peak times?

    Absolutely! AWS Connect is designed to scale effortlessly, accommodating high volumes of interactions during peak periods like holiday sales or promotions, ensuring your customers always receive timely support.

    5. What if I have unique requirements for my contact center?

    AWS Connect is highly customizable, allowing you to tailor the solution to your specific business needs. Our team at Matellio can help design and implement custom workflows, integrations, and features to meet your unique requirements.

    6. How will AWS Connect integrate with the systems I already use?

    AWS Connect integrates seamlessly with popular CRM systems, e-commerce platforms, and other business tools. We at Matellio specialize in ensuring smooth integration, so all your data and workflows remain uninterrupted and cohesive.

    7. How long will the migration process take? Will my business be disrupted?

    The migration timeline depends on the complexity of your current setup. Our goal at Matellio is to make the transition as smooth as possible, minimizing any disruption to your business. We’ll work closely with you to develop a clear, efficient migration plan.

    8. Is AWS Connect secure? How is my customer data protected?

    Security is a top priority with AWS Connect. It adheres to Amazon’s stringent security standards, including data encryption and network security, ensuring that all your customer data is protected and compliant with industry regulations.

    9. Why should I consider migrating my current contact center to AWS Connect?

    Migrating to AWS Connect can revolutionize your customer support by providing greater flexibility, reducing operational costs, and delivering a superior customer experience. Plus, you’ll have the backing of Amazon’s robust and secure infrastructure.

    10. How do I get started with AWS Connect implementation?

    To get started with AWS Connect implementation, contact Matellio for a consultation. Our team of experts will assess your business needs, develop a customized migration plan, and guide you through the entire process to ensure a successful implementation.